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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339781 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339783 100 192d 7d 207d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339787 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339818 100 185d 12d 207d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01339819 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01339820 100 204d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339822 100 204d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339823 100 204d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339825 100 198d 11d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339826 100 204d 14d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339828 100 189d 5d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339829 100 205d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339830 100 203d 14d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339838 100 206d 16d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339840 100 206d 17d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339847 100 205d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339848 100 191d 0d 207d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01339850 100 207d 17d 207d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01339857 100 193d 1d 207d Needs Action Coordinators Scheduled HIGI LLC Part Order Kiosk P4 Cust
WO-01339858 100 197d 15d 207d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01339862 100 184d 17d 207d Needs Action Materials Awaiting Parts Community Health Center CHC New Britain Part Order Healthcare Provider PSM Yes
WO-01339863 100 184d 7d 207d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339870 100 198d 10d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339871 100 204d 14d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339872 100 205d 16d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339873 100 205d 16d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339875 100 205d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339876 100 205d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339877 100 186d 4d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339878 100 205d 15d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339883 100 205d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339884 100 205d 16d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339885 100 205d 16d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339890 100 202d 13d 207d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339891 100 202d 13d 207d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339892 100 202d 13d 207d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339893 100 202d 13d 207d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339895 100 202d 13d 207d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339896 100 202d 13d 207d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339901 100 185d 2d 207d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339904 100 185d 2d 207d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339905 100 196d 0d 207d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01339954 100 193d 17d 207d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339956 100 200d 13d 207d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01339957 100 184d 1d 207d Needs Action Coordinators Assigned Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01339986 100 189d 4d 207d Needs Action Holding On Hold Lamprey Healthcare Inspection Healthcare Provider PSM —
WO-01339988 100 185d 2d 207d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339989 100 185d 2d 206d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339990 100 206d 17d 206d Needs Action Coordinators Ready for Scheduling CityLife Health Inspection Healthcare Provider PSM —
WO-01339991 100 184d 1d 206d Needs Action Coordinators Assigned CityLife Health Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d