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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339684 100 184d 0d 207d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339685 100 186d 3d 207d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01339687 100 184d 16d 207d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Cust
WO-01339689 100 186d 10d 207d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01339690 100 196d 12d 207d Needs Action Coordinators Ready for Scheduling BARRE TOWN EMS Parts Sale EMS P7 Yes
WO-01339692 100 194d 0d 207d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01339702 100 196d 18d 207d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339705 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01339711 100 186d 0d 207d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01339714 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling SYRACUSE ORTHOPEDIC SPECIALIST Inspection Healthcare Provider PSM —
WO-01339715 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Preferred Vascular Group Inspection Healthcare Provider PSM —
WO-01339718 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339719 100 205d 15d 207d Needs Action Coordinators Scheduled Vitalant Inspection Healthcare Provider PSM —
WO-01339722 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339723 100 185d 2d 207d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01339726 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Wellpath LLC Inspection Healthcare Provider PSM —
WO-01339727 100 205d 15d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339728 100 203d 14d 207d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01339729 100 186d 18d 207d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339730 100 205d 15d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339731 100 205d 15d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339733 100 191d 6d 207d Needs Action Coordinators Scheduled ASSOCIATES FOR WOMENS MEDICINE Inspection Healthcare Provider PSM —
WO-01339736 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Central Jersey Medical Center Inspection Healthcare Provider PSM —
WO-01339737 100 186d 18d 207d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339738 100 191d 13d 207d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01339739 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339743 100 186d 18d 207d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339744 100 186d 17d 207d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01339745 100 197d 14d 207d Needs Action Coordinators Reschedule Conviva Care Solutions (Humana) Depot - Rental Healthcare Provider PSM Parts Wrong Yes
WO-01339747 100 192d 8d 207d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01339748 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01339749 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01339751 100 193d 7d 207d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339752 100 199d 0d 207d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339753 100 185d 0d 207d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01339754 100 205d 16d 207d Needs Action Coordinators Scheduled Sono Bello Inspection Healthcare Provider PSM —
WO-01339755 100 199d 0d 207d Needs Action Billing Ready to Bill ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339756 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01339757 100 199d 0d 207d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339759 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339760 100 205d 16d 207d Needs Action Coordinators Scheduled Arches Medical Partners LLC Inspection Healthcare Provider PSM —
WO-01339761 100 185d 2d 207d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01339763 100 185d 2d 207d Needs Action Coordinators Assigned Engage Health Inspection Healthcare Provider PSM —
WO-01339764 100 207d 17d 207d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339767 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01339770 100 207d 18d 207d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339771 100 189d 4d 207d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339773 100 200d 13d 207d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339778 100 184d 1d 207d Needs Action Coordinators Assigned Berks Community Health Center Inspection Healthcare Provider PSM —
WO-01339779 100 196d 9d 207d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d