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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350734 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350735 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350739 100 193d 7d 193d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01350741 100 186d 7d 193d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01350742 100 193d — 193d Needs Action Field Work Tech On Site Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350743 100 185d 2d 193d Needs Action Field Work Tech Off Site MIDMARK Repair Healthcare Provider P4 —
WO-01350744 100 193d 7d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350745 100 193d 7d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350747 100 193d 7d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350748 100 193d 7d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350749 100 185d 3d 193d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01350751 100 191d 4d 193d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350752 100 186d 2d 193d Needs Action Coordinators Reschedule Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350754 100 187d 2d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350756 100 191d 4d 193d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350759 100 185d 2d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01350761 100 192d 7d 193d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01350762 100 191d 4d 193d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350764 100 186d 0d 193d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350765 100 186d 2d 193d Needs Action Coordinators Scheduled Mars Veterinary Preventive Maintenance Healthcare Provider P7 —
WO-01350775 100 185d 1d 193d Needs Action Coordinators Scheduled CONNEXTCARE FKA Northern Oswego County Health Services Repair Healthcare Provider P5 Yes
WO-01350776 100 186d 7d 193d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01350777 100 186d 7d 193d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01350778 100 193d 7d 193d Needs Action Coordinators Assigned MAPLE HEIGHTS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01350779 100 185d 0d 193d Needs Action Billing WO Correction Needed GCX Medical Upgrade Project PC —
WO-01350780 100 185d 0d 193d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 —
WO-01350791 100 193d 7d 193d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350794 100 185d 0d 193d Needs Action Billing WO Correction Needed GCX Medical Upgrade Project PC —
WO-01350798 100 186d 0d 193d Needs Action Billing Ready to Bill GCX Medical Upgrade Project PC —
WO-01350799 100 193d 7d 193d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350801 100 187d 3d 193d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350802 100 193d 7d 193d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350803 100 193d 7d 193d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350820 100 185d 0d 193d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350821 100 185d 0d 193d Needs Action Field Work Incomplete MOPEC Repair Healthcare Provider P7 Vendor —
WO-01350822 100 185d 4d 193d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01350823 100 190d 0d 193d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350825 100 190d 4d 193d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Misc. Inspection Healthcare Provider P5 —
WO-01350826 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350828 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350829 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350830 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350831 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350832 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350833 100 191d 4d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350834 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350835 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350836 100 191d 5d 193d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350837 100 193d 7d 193d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350839 100 190d 7d 193d Needs Action Coordinators Assigned INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d