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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350920 100 190d 3d 193d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350921 100 193d 7d 193d Needs Action Coordinators Ready for Scheduling Carelon Inspection Healthcare Provider PSM —
WO-01350924 100 190d 3d 193d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350926 100 190d 6d 193d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01350928 100 186d 2d 193d Needs Action Coordinators Scheduled HERITAGE ONE DAY SURGERY Misc. Inspection Healthcare Provider P5 —
WO-01351000 100 185d 1d 192d Needs Action Coordinators Reschedule VillageMD Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351003 100 185d 2d 192d Needs Action Materials Awaiting Parts Advanced Dermatology Associates, LTD Repair Healthcare Provider P3 Yes
WO-01351005 100 185d 5d 192d Needs Action Coordinators Scheduled DENVILLE FIRE DEPARTMENT Repair EMS P7 Yes
WO-01351006 100 185d 5d 192d Needs Action Coordinators Scheduled DENVILLE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01351007 100 186d 1d 192d Needs Action Coordinators Reschedule CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351008 100 191d 6d 192d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351010 100 190d 0d 192d Needs Action Billing Ready to Bill Oak Street Health Repair Healthcare Provider P3 —
WO-01351013 100 186d 2d 192d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351014 100 185d 1d 192d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 —
WO-01351018 100 186d 6d 192d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01351020 100 192d 6d 192d Needs Action Coordinators Ready for Scheduling HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01351021 100 186d 2d 192d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01351022 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351024 100 185d 6d 192d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01351025 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351028 100 187d 3d 192d Needs Action Coordinators Assigned PHILIPS HEALTHCARE FCO FCO PC —
WO-01351029 100 190d 0d 192d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351031 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351033 100 185d 6d 192d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01351035 100 187d 3d 192d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351036 100 186d 0d 192d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Vendor —
WO-01351037 100 185d 0d 192d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 —
WO-01351040 100 190d 3d 192d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351041 100 185d 4d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351042 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351043 100 191d 6d 192d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01351046 100 186d 3d 192d Needs Action Coordinators Scheduled Mars Veterinary Virtual Tech - Field Repair Healthcare Provider P3 Weather —
WO-01351047 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351048 100 187d 6d 192d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01351049 100 192d 6d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351050 100 186d 1d 192d Needs Action Field Work Incomplete MOPEC Repair Healthcare Provider P7 Parts Wrong —
WO-01351051 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351052 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351053 100 186d 1d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351054 100 185d 4d 192d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01351058 100 187d 6d 192d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Customer Schedule Yes
WO-01351059 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351060 100 185d 0d 192d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Repair FCO PC —
WO-01351064 100 192d 6d 192d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351065 100 192d 6d 192d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351066 100 185d 2d 192d Needs Action Coordinators Scheduled HERITAGE ONE DAY SURGERY Repair Healthcare Provider P5 Yes
WO-01351067 100 192d 6d 192d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351068 100 192d 6d 192d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351070 100 185d 6d 192d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01351071 100 192d 5d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d