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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352489 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352492 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352494 100 251d 0d 251d Needs Action Field Work Tech On Site DeForte Dentistry Depot - Dental Healthcare Provider PSM —
WO-01352495 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352496 100 251d 1d 251d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352497 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352498 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352499 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352500 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352501 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352502 100 251d 1d 251d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352503 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352504 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352505 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01352506 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01352507 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352508 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352509 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352510 100 251d 1d 251d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352511 100 251d 1d 251d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 —
WO-01352512 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352513 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352514 100 251d 1d 251d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352515 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352516 100 251d 1d 251d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352517 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352518 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352519 100 251d 1d 251d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352520 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352521 100 251d 0d 251d Needs Action Coordinators Ready for Scheduling MOPEC Repair Healthcare Provider P7 Cust
WO-01352522 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352523 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352524 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352525 100 251d 1d 251d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352526 100 251d 1d 251d Needs Action Dispatch Entered PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352527 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352528 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352529 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352530 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352531 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352532 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352533 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352534 100 251d 1d 251d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352535 100 251d 1d 251d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352536 100 251d 1d 251d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352537 100 251d 1d 251d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352538 100 251d 1d 251d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01352539 100 251d 1d 251d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352540 100 251d 1d 251d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352541 100 251d 1d 251d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d