Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01301214 100 257d 17d 416d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301215 100 257d 17d 416d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301216 100 257d 16d 416d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301233 100 288d 38d 416d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01301330 100 276d 45d 416d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01301939 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301940 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301941 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301943 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301961 100 403d 119d 415d Needs Action Coordinators Assigned LORETTO Depot - Syracuse Healthcare Provider P5 —
WO-01301996 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302018 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302034 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302035 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302036 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302037 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302038 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302039 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302040 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302041 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302042 100 403d 119d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302045 100 283d 62d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01302064 100 403d 118d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302069 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302071 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302072 100 250d 2d 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE PM FCO PC —
WO-01302073 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302074 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302075 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302082 100 263d 12d 415d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01302083 100 263d 12d 415d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01302084 100 265d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01302085 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302086 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302089 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302100 100 277d 118d 415d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01303179 100 403d 118d 412d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303186 100 403d 118d 412d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303285 100 298d 116d 411d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01303309 100 254d — 411d Needs Action Field Work 05-Tech-Off-Site LOGAN COUNTY AMBULANCE AUTHORITY Preventive Maintenance EMS PSM Parts Wrong —
WO-01303361 100 356d 117d 411d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303364 100 355d 109d 411d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303399 100 403d 117d 411d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01303401 100 403d 117d 411d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01303513 100 261d 47d 410d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01303526 100 284d 106d 410d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01303578 100 249d 61d 410d Needs Action Coordinators Reschedule GRAND VIEW HEALTH EMS Preventive Maintenance EMS PSM Parts Backorder —
WO-01303619 100 377d 93d 410d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01303651 100 328d 58d 410d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01303660 100 375d 107d 410d Needs Action Field Work Incomplete NORTHERN UNION COUNTY FIRE & EMS Preventive Maintenance EMS PSM Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d