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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316997 100 191d 63d 269d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01317001 100 199d 0d 269d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01317081 100 226d 61d 269d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317082 100 226d 61d 269d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317084 100 226d 62d 269d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317086 100 226d 62d 269d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317087 100 226d 62d 269d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317114 100 184d 62d 268d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01317120 100 183d 61d 268d Needs Action Materials Awaiting Parts RELIANCE MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01317138 100 191d 62d 268d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01317164 100 220d 35d 268d Needs Action Coordinators Assigned Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01317192 100 184d 7d 268d Needs Action Coordinators Scheduled RELIANCE MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01317200 100 188d 4d 268d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM Technical Complex —
WO-01317221 100 191d 62d 268d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317222 100 191d 62d 268d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317223 100 191d 62d 268d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317247 100 218d 26d 268d Needs Action Coordinators Scheduled Endoscopy Associates of Valley Forge Inspection Healthcare Provider PSM —
WO-01317268 100 183d 17d 267d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01317307 100 218d 58d 267d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317308 100 218d 58d 267d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317340 100 183d — 267d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01317362 100 203d 14d 267d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317374 100 253d 51d 267d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01317384 100 206d 17d 267d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317393 100 183d 57d 267d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01317407 100 183d 58d 267d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Customer Schedule Yes
WO-01317413 100 227d 61d 267d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317414 100 188d 61d 267d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317419 100 227d 61d 267d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317430 100 227d 61d 267d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317434 100 188d 61d 267d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317503 100 262d 58d 262d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01317517 100 227d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317520 100 227d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317524 100 227d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317535 100 183d 1d 262d Needs Action Coordinators Assigned NORTHSTAR EMS (ME) Repair EMS P7 Vendor Yes
WO-01317538 100 227d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317539 100 193d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317541 100 227d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317542 100 186d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317543 100 227d 58d 262d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317566 100 185d 12d 262d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Repair EMS P7 Yes
WO-01317583 100 186d 0d 262d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317584 100 210d — 262d Needs Action Field Work Incomplete MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01317586 100 184d 12d 262d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01317595 100 192d 0d 262d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317598 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317602 100 218d 58d 262d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01317609 100 247d 49d 262d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317611 100 247d 49d 262d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d