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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349744 100 190d 6d 199d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349747 100 192d 7d 199d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349748 100 185d 2d 198d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349750 100 186d 1d 198d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349751 100 191d 9d 198d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349752 100 187d 9d 198d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349754 100 187d 9d 198d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349756 100 185d 5d 198d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349759 100 191d 10d 198d Needs Action Materials Awaiting Parts Centurion of Maryland, LLC - Incarcerated Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349767 100 186d 10d 198d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349770 100 186d 10d 198d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC —
WO-01349778 100 185d 4d 198d Needs Action Coordinators Reschedule MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01349780 100 197d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349785 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01349786 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01349787 100 198d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349788 100 186d 3d 198d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349789 100 186d 3d 198d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349791 100 198d 10d 198d Needs Action Holding On Hold Chewy Virtual Tech Animal Health PC Billing —
WO-01349792 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349794 100 193d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349795 100 198d 10d 198d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01349797 100 186d 3d 198d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01349798 100 186d 7d 198d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Parts Wrong Yes
WO-01349799 100 193d 10d 198d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349800 100 197d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349801 100 187d 10d 198d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01349802 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349803 100 192d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349804 100 186d 7d 198d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349805 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349806 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349807 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349808 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349809 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349810 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349811 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349812 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349813 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349814 100 197d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349815 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349816 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349817 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349818 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349819 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349820 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349821 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349822 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349823 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349824 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d