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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 253d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349744 100 256d 6d 265d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349747 100 259d 7d 265d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349748 100 252d 2d 265d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349750 100 252d 1d 265d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349751 100 257d 9d 265d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349752 100 253d 9d 265d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349754 100 253d 9d 265d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349756 100 252d 5d 265d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349759 100 257d 10d 265d Needs Action Materials Awaiting Parts Centurion of Maryland, LLC - Incarcerated Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349767 100 253d 10d 265d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349770 100 253d 10d 265d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC —
WO-01349778 100 251d 4d 265d Needs Action Coordinators Reschedule MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01349780 100 263d 10d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349785 100 265d 10d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01349786 100 265d 10d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01349787 100 264d 10d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349788 100 253d 3d 265d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349789 100 253d 3d 265d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349791 100 265d 10d 265d Needs Action Holding On Hold Chewy Virtual Tech Animal Health PC Billing —
WO-01349792 100 264d 10d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349794 100 259d 10d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349795 100 264d 10d 265d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01349797 100 252d 3d 265d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01349798 100 252d 7d 265d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Parts Wrong Yes
WO-01349799 100 260d 10d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349800 100 263d 10d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349801 100 254d 10d 265d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01349802 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349803 100 258d 10d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349804 100 253d 7d 265d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349805 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349806 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349807 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349808 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349809 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349810 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349811 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349812 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349813 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349814 100 263d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349815 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349816 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349817 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349818 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349819 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349820 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349821 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349822 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349823 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349824 100 260d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 270d
3 HIGI LLC 1,207 1,207 290d
4 GCX Medical 825 825 269d
5 CVS 515 515 316d
6 GE HEALTHCARE 489 489 288d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 271d
10 AGILENT TECHNOLOGIES (VPD) 153 153 284d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 414d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 263d
15 HCA Urgent Care 62 62 277d