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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor
Filtered to Field Work (Technician / Field Supervisor) — Show all teams

Attention Queue

Showing 140 of 12,104 open WOs · team: Field Work
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349930 100 177d 1d 190d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350158 100 179d 6d 189d Needs Action Field Work Incomplete ArchWell Health Virtual Tech - Field Repair Healthcare Provider P3 Vendor —
WO-01350176 100 179d 5d 189d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01350497 100 177d 3d 186d Needs Action Field Work Incomplete Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350537 100 177d 2d 186d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01350548 100 177d 0d 186d Needs Action Field Work Tech On Site CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01350575 100 177d 1d 186d Needs Action Field Work Tech On Site HOOVER FIRE DEPARTMENT Preventive Maintenance EMS PSM Yes
WO-01350580 100 185d 7d 186d Needs Action Field Work Tech On Site Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350591 100 185d 7d 186d Needs Action Field Work Tech On Site Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350603 100 179d 5d 186d Needs Action Field Work Incomplete IR Centers and Greater Boston Urology Repair Healthcare Provider P3 Vendor —
WO-01350614 100 178d 1d 186d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 —
WO-01350742 100 185d — 185d Needs Action Field Work Tech On Site Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350743 100 177d 2d 185d Needs Action Field Work Tech Off Site MIDMARK Repair Healthcare Provider P4 —
WO-01350820 100 177d 0d 185d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350821 100 177d 0d 185d Needs Action Field Work Incomplete MOPEC Repair Healthcare Provider P7 Vendor —
WO-01350853 100 178d 1d 185d Needs Action Field Work Incomplete GE Healthcare FMI FCO FCO PC —
WO-01350855 100 178d 1d 185d Needs Action Field Work Incomplete GE Healthcare FMI FCO FCO PC —
WO-01351014 100 177d 1d 184d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 —
WO-01351050 100 178d 1d 184d Needs Action Field Work Incomplete MOPEC Repair Healthcare Provider P7 Parts Wrong —
WO-01351098 100 177d 2d 184d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01351268 100 182d 5d 183d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01351275 100 177d 1d 183d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351442 100 177d 0d 183d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 Tech Availability Yes
WO-01351444 100 177d 0d 183d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 Yes
WO-01351446 100 177d 0d 183d Needs Action Field Work Tech On Site HIGI LLC Repair Kiosk P4 Yes
WO-01351526 100 178d — 182d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351624 100 177d 0d 182d Needs Action Field Work Tech On Site Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 —
WO-01351626 100 177d 0d 182d Needs Action Field Work Tech On Site HOPE VALLEY AMBULANCE SQUAD Repair EMS P7 —
WO-01351679 100 177d 0d 182d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351681 100 177d 1d 182d Needs Action Field Work Tech On Site Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01351690 100 177d 1d 182d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351804 100 178d 3d 179d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351825 100 178d 3d 179d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351830 100 178d — 179d Needs Action Field Work Incomplete LUTHERAN CARE Depot - Syracuse Healthcare Provider PSM —
WO-01351856 100 177d 3d 179d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE FCO FCO PC —
WO-01352415 100 177d 1d 178d Needs Action Field Work Incomplete MAIMONIDES MEDICAL CENTER - AMBULANCE Repair EMS P7 —
WO-01352494 100 177d 0d 177d Needs Action Field Work Tech On Site DeForte Dentistry Depot - Dental Healthcare Provider PSM —
WO-01352502 100 177d 1d 177d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352516 100 177d 1d 177d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352519 100 177d 1d 177d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d