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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Field Work (Technician / Field Supervisor) — Show all teams

Attention Queue

Showing 140 of 12,104 open WOs · team: Field Work
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01245030 100 263d — 624d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01307217 100 259d — 386d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01307992 100 372d — 380d Needs Action Field Work Incomplete MIDMARK Repair — P4 —
WO-01312703 100 259d — 352d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01317709 100 260d — 325d Needs Action Field Work Incomplete Centurion of Florida Inspection — PSM —
WO-01317796 100 278d — 324d Needs Action Field Work Tech Off Site Sono Bello Inspection — PSM —
WO-01318246 100 262d — 324d Needs Action Field Work Incomplete Concordance Healthcare Solutions Repair — P3 —
WO-01318305 100 259d — 323d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul — PSM —
WO-01318625 100 259d — 322d Needs Action Field Work Tech Off Site Marathon Health, LLC Inspection — PSM —
WO-01329862 100 260d — 289d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01329949 100 259d — 289d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01330278 100 260d — 289d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01330528 100 259d — 289d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01243605 100 250d 0d 629d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01262220 100 255d 6d 568d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01279374 100 255d 6d 493d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01280814 100 257d 5d 490d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01285698 100 257d 5d 478d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01297955 100 399d 107d 433d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297968 100 399d 107d 433d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297971 100 399d 107d 433d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297984 100 399d 107d 433d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298243 100 262d 0d 430d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01298314 100 379d 107d 429d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298901 100 399d — 427d Needs Action Field Work 05-Tech-Off-Site MAYSVILLE FIRE DEPARTMENT (KY) Preventive Maintenance EMS PSM —
WO-01299267 100 404d — 423d Needs Action Field Work 05-Tech-Off-Site NATIONWIDE CHILDRENS HOSPITAL Preventive Maintenance EMS PSM Parts Wrong —
WO-01300669 100 246d 0d 415d Needs Action Field Work Tech On Site Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01303309 100 251d — 408d Needs Action Field Work 05-Tech-Off-Site LOGAN COUNTY AMBULANCE AUTHORITY Preventive Maintenance EMS PSM Parts Wrong —
WO-01303660 100 372d 107d 407d Needs Action Field Work Incomplete NORTHERN UNION COUNTY FIRE & EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01304200 100 280d 75d 405d Needs Action Field Work Incomplete Orange County Health Department NC Depot Healthcare Provider P3 Yes
WO-01304918 100 269d 21d 400d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304920 100 269d 21d 400d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01305370 100 397d — 398d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01306373 100 378d 100d 391d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01306379 100 372d 100d 391d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01307420 100 247d 4d 385d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01310455 100 246d 1d 366d Needs Action Field Work Tech On Site BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01312043 100 287d — 357d Needs Action Field Work 05-Tech-Off-Site ROSARY HILL HOME Preventive Maintenance Healthcare Provider PSM —
WO-01315550 100 289d 43d 339d Needs Action Field Work Incomplete VillageMD Depot Healthcare Provider PSM Parts Shipping Yes
WO-01316205 100 307d — 337d Needs Action Field Work Incomplete GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316239 100 246d 0d 337d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316244 100 246d 0d 337d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316561 100 261d 13d 336d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01316918 100 285d 30d 332d Needs Action Field Work Incomplete PROFESSIONAL FUNERAL DIRECTOR SERVICES Repair EMS P3 Billing Yes
WO-01316924 100 251d 49d 332d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01317584 100 272d — 325d Needs Action Field Work Incomplete MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01324382 100 247d 2d 317d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01325257 100 246d 1d 314d Needs Action Field Work Incomplete GE Healthcare FMI FCO FCO PC —
WO-01325360 100 246d 0d 314d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Customer Schedule —
WO-01325367 100 246d 0d 314d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d