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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316987 100 257d 63d 335d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01316995 100 313d 47d 335d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01316997 100 257d 63d 335d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01317001 100 265d 0d 335d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01317081 100 292d 61d 335d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317082 100 292d 61d 335d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317084 100 292d 62d 335d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317086 100 292d 62d 335d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317087 100 292d 62d 335d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317114 100 250d 62d 334d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01317120 100 249d 61d 334d Needs Action Materials Awaiting Parts RELIANCE MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01317138 100 257d 62d 334d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01317164 100 286d 35d 334d Needs Action Coordinators Assigned Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01317192 100 250d 7d 334d Needs Action Coordinators Scheduled RELIANCE MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01317200 100 254d 4d 334d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM Technical Complex —
WO-01317221 100 257d 62d 334d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317222 100 257d 62d 334d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317223 100 257d 62d 334d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317247 100 284d 26d 334d Needs Action Coordinators Scheduled Endoscopy Associates of Valley Forge Inspection Healthcare Provider PSM —
WO-01317268 100 249d 17d 333d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01317307 100 284d 58d 333d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317308 100 284d 58d 333d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317340 100 249d — 333d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01317362 100 269d 14d 333d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317374 100 319d 51d 333d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01317384 100 272d 17d 333d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317393 100 249d 57d 333d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01317407 100 249d 58d 333d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Customer Schedule Yes
WO-01317413 100 293d 61d 333d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317414 100 254d 61d 333d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317419 100 293d 61d 333d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317430 100 293d 61d 333d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317434 100 254d 61d 333d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317503 100 328d 58d 328d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01317517 100 293d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317520 100 293d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317524 100 293d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317535 100 249d 1d 328d Needs Action Coordinators Assigned NORTHSTAR EMS (ME) Repair EMS P7 Vendor Yes
WO-01317538 100 293d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317539 100 259d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317541 100 293d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317542 100 252d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317543 100 293d 58d 328d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317566 100 251d 12d 328d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Repair EMS P7 Yes
WO-01317583 100 252d 0d 328d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317584 100 276d — 328d Needs Action Field Work Incomplete MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01317586 100 250d 12d 328d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01317595 100 258d 0d 328d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317598 100 264d 12d 328d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317602 100 284d 58d 328d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d