Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01330295 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330296 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330297 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330298 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330299 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330300 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330303 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330304 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330305 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330306 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330307 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330309 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330310 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330312 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330313 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330314 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330315 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330316 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330317 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330318 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330319 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330320 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330321 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330322 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330323 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330324 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330325 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330326 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330327 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330330 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330331 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330333 100 207d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330334 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330335 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330336 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330337 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330338 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330339 100 198d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330340 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330341 100 198d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330342 100 198d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330343 100 198d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330344 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330348 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330349 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330350 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330351 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330353 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330356 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330357 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d