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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350631 100 192d 0d 194d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350632 100 186d 3d 194d Needs Action Coordinators Scheduled CAPE FEAR EYE ASSOCIATES Preventive Maintenance Healthcare Provider P7 Yes
WO-01350633 100 185d 0d 194d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350635 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350637 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350638 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350639 100 186d 5d 194d Needs Action Coordinators Scheduled CAPE FEAR EYE ASSOCIATES Preventive Maintenance Healthcare Provider P7 Yes
WO-01350640 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350641 100 194d 7d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350642 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350643 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350646 100 185d — 194d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01350648 100 194d 7d 194d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350649 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350650 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350652 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350653 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350655 100 193d 7d 194d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350656 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350658 100 186d 7d 194d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01350659 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350660 100 185d 2d 194d Needs Action Materials Awaiting Parts JOERNS HEALTHCARE Inspection Healthcare Provider PSM Parts Wrong Cust
WO-01350661 100 186d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350662 100 186d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350663 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350664 100 192d 0d 194d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350665 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350666 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350667 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350668 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350669 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350670 100 194d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350671 100 190d 4d 194d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01350672 100 185d 2d 194d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01350674 100 190d 6d 194d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350675 100 187d 6d 194d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350676 100 185d 0d 194d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350677 100 192d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350678 100 192d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350679 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350681 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350682 100 193d 7d 194d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350727 100 186d 2d 194d Needs Action Coordinators Scheduled Mars Veterinary Preventive Maintenance Healthcare Provider PSM Yes
WO-01350729 100 193d 7d 194d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350730 100 186d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350731 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350732 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350733 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350734 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350735 100 191d 7d 194d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d