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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 268d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 259d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 253d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350183 100 264d 9d 264d Needs Action Coordinators Ready for Scheduling VillageMD Inspection Healthcare Provider PSM —
WO-01350185 100 253d 9d 264d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01350186 100 252d 0d 264d Needs Action Holding On Hold United Vein and Vascular Centers Depot Healthcare Provider P3 Parts Shipping Yes
WO-01350187 100 261d 9d 264d Needs Action Holding On Hold United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Vendor —
WO-01350188 100 263d 9d 264d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350189 100 253d 9d 264d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01350191 100 253d 2d 264d Needs Action Coordinators Scheduled Wellpath LLC Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350193 100 264d 9d 264d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Preventive Maintenance Healthcare Provider PSM —
WO-01350470 100 260d 7d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350471 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350472 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350473 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350474 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350475 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350476 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350477 100 260d 8d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350479 100 252d 7d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01350483 100 252d 0d 261d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01350485 100 259d 0d 261d Needs Action Billing Billing Review HIGI LLC Monthly Annuity Kiosk P4 —
WO-01350486 100 252d 0d 261d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350488 100 260d 7d 261d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01350489 100 260d 7d 261d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01350490 100 261d 8d 261d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350491 100 261d 8d 261d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01350492 100 253d 0d 261d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01350493 100 251d — 261d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Yes
WO-01350494 100 251d 4d 261d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350495 100 252d 0d 261d Needs Action Billing Ready to Bill PHILIPS HEALTHCARE Repair FCO PC —
WO-01350496 100 260d 7d 261d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01350497 100 252d 3d 261d Needs Action Field Work Incomplete Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350500 100 252d 1d 261d Needs Action Coordinators Assigned Carelon Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350509 100 260d 8d 261d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01350511 100 254d 3d 261d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350512 100 259d 7d 261d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01350513 100 259d 0d 261d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350519 100 252d 3d 261d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01350520 100 259d 0d 261d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350521 100 252d — 261d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350525 100 261d 8d 261d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350526 100 253d 2d 261d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01350527 100 252d 8d 261d Needs Action Materials Awaiting Parts UTMB-CMC MEDICAL WAREHOUSE Parts Sale EMS PSM Yes
WO-01350529 100 260d 7d 261d Needs Action Coordinators Assigned Lafayette Pain Care Inspection Healthcare Provider PSM —
WO-01350531 100 258d 6d 261d Needs Action Coordinators Scheduled GREEN TOWNSHIP FIRE DEPARTMENT CINCI Preventive Maintenance EMS PSM —
WO-01350532 100 256d 7d 261d Needs Action Coordinators Ready for Scheduling PENN CARE MEDICAL PRODUCTS Parts Sale EMS PSM Yes
WO-01350533 100 260d 7d 261d Needs Action Coordinators Assigned STREETSBORO FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01350534 100 260d 7d 261d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350535 100 261d 8d 261d Needs Action Coordinators Assigned ST. LOUIS CREMATIONS SERVICE, INC. Preventive Maintenance EMS PSM —
WO-01350536 100 258d 5d 261d Needs Action Coordinators Scheduled BOYD COUNTY EMS Preventive Maintenance EMS PSM —
WO-01350537 100 251d 2d 261d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01350538 100 261d 8d 261d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 270d
3 HIGI LLC 1,207 1,207 290d
4 GCX Medical 825 825 270d
5 CVS 515 515 316d
6 GE HEALTHCARE 489 489 288d
7 Oak Street Health 243 243 267d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 271d
10 AGILENT TECHNOLOGIES (VPD) 153 153 284d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 414d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 263d
15 HCA Urgent Care 62 62 277d