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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
323d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 280d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 281d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 268d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 259d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 253d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 256d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352494 100 252d 0d 252d Needs Action Field Work Tech On Site DeForte Dentistry Depot - Dental Healthcare Provider PSM —
WO-01352495 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352496 100 252d 1d 252d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352497 100 252d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352498 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352499 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352500 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352501 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352502 100 252d 1d 252d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352503 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352504 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352505 100 252d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01352506 100 252d 1d 252d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01352507 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352508 100 252d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352509 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352510 100 252d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352511 100 252d 1d 252d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 —
WO-01352512 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352513 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352514 100 252d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352515 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352516 100 252d 1d 252d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352517 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352518 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352519 100 252d 1d 252d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352520 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352521 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling MOPEC Repair Healthcare Provider P7 Cust
WO-01352522 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352523 100 252d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352524 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352525 100 252d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352526 100 252d 1d 252d Needs Action Dispatch Entered PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352527 100 252d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352528 100 252d 1d 252d Needs Action Coordinators Ready for Scheduling ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352529 100 252d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352530 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352531 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352532 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352533 100 252d 1d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352534 100 252d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352535 100 252d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352536 100 252d 1d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352537 100 252d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352538 100 252d 1d 252d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01352539 100 252d 1d 252d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352540 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352541 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352542 100 252d 0d 252d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01352543 100 252d 1d 252d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 421d
2 GE Healthcare FMI 2,737 2,737 270d
3 HIGI LLC 1,207 1,207 290d
4 GCX Medical 825 825 270d
5 CVS 515 515 316d
6 GE HEALTHCARE 489 489 288d
7 Oak Street Health 243 243 267d
8 MIDMARK 187 187 258d
9 AGILENT TECHNOLOGIES (ASP) 173 173 271d
10 AGILENT TECHNOLOGIES (VPD) 153 153 285d
11 TEXAS MEDICAL SCREENING 144 144 262d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 414d
13 Conviva Care Solutions (Humana) 99 99 265d
14 Modern Animal Hospital 63 63 263d
15 HCA Urgent Care 62 62 278d