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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352396 100 186d 2d 186d Needs Action Coordinators Scheduled FERNO Installation EMS PC —
WO-01352397 100 186d 2d 186d Needs Action Coordinators Scheduled FERNO Installation EMS PC —
WO-01352398 100 186d 1d 186d Needs Action Materials Awaiting Parts HIGI LLC Installation Kiosk PC Yes
WO-01352400 100 186d 2d 186d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352405 100 185d 0d 186d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352407 100 185d 0d 186d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01352408 100 185d 0d 186d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01352409 100 185d 0d 186d Needs Action Coordinators Scheduled PRINCE EDWARD VOLUNTEER RESCUE SQUAD, INC. Repair EMS P7 —
WO-01352410 100 185d 0d 186d Needs Action Coordinators Assigned Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352411 100 185d 0d 186d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352414 100 186d 2d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352415 100 186d 1d 186d Needs Action Field Work Incomplete MAIMONIDES MEDICAL CENTER - AMBULANCE Repair EMS P7 —
WO-01352416 100 185d 0d 186d Needs Action Coordinators Assigned HIGI LLC Repair Kiosk P4 Yes
WO-01352417 100 186d 2d 186d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352418 100 185d 1d 186d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352419 100 186d 1d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01352420 100 186d 1d 186d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352421 100 185d 0d 186d Needs Action Coordinators Reschedule Community Access Network CHC - Virginia Depot Healthcare Provider PSM Yes
WO-01352422 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Holland Supply Inc. Parts Sale EMS PSM Yes
WO-01352423 100 186d 1d 186d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352424 100 185d 1d 186d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352425 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352426 100 186d 1d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01352427 100 185d 1d 186d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352428 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352429 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352430 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352431 100 186d 1d 186d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352432 100 185d 0d 186d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352433 100 185d 1d 186d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC Parts Backorder —
WO-01352434 100 185d 1d 186d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC Parts Backorder —
WO-01352435 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352436 100 186d 1d 186d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352437 100 185d 0d 186d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352438 100 186d 1d 186d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352439 100 186d 1d 186d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352440 100 186d — 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352442 100 185d 1d 186d Needs Action Coordinators Scheduled Direct Fairways Cross-Training Training/Other PC —
WO-01352444 100 185d 1d 186d Needs Action Coordinators Scheduled Direct Fairways Cross-Training Training/Other PC —
WO-01352445 100 186d 1d 186d Needs Action Coordinators Assigned Direct Fairways Cross-Training Training/Other PC —
WO-01352446 100 186d 1d 186d Needs Action Coordinators Ready for Scheduling Direct Fairways Cross-Training Training/Other PC —
WO-01352448 100 186d 1d 186d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352449 100 185d 1d 186d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM —
WO-01352450 100 186d 1d 186d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352466 100 186d 1d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352484 100 186d 1d 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352485 100 186d — 186d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352488 100 185d 1d 186d Needs Action Coordinators Assigned STOW FIRE DEPARTMENT Repair EMS P7 Yes
WO-01352489 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352492 100 186d 1d 186d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d