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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
323d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 280d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 281d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 268d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 259d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 253d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 256d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352595 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01352596 100 252d 0d 252d Needs Action Coordinators Reschedule PM Pediatrics Urgent Care Depot Healthcare Provider PSM Yes
WO-01352597 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352598 100 252d 0d 252d Needs Action Materials Awaiting Parts Wellpath LLC Parts Sale Healthcare Provider PSM Yes
WO-01352599 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01352600 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01352601 100 252d 0d 252d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01352604 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352605 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Parts Wrong Yes
WO-01352606 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352607 100 252d 0d 252d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352608 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352609 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352611 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352612 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352613 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352614 100 252d 0d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01352615 100 252d 0d 252d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01352616 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352617 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352618 100 252d 0d 252d Needs Action Dispatch L2 Screening HIGI LLC Repair Kiosk P4 —
WO-01352619 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01352620 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352621 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Misc. Inspection Healthcare Provider PSM —
WO-01352622 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352623 100 252d 0d 252d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352624 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352625 100 252d 0d 252d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352626 100 252d 0d 252d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352627 100 252d 0d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352628 100 252d 0d 252d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352629 100 252d 0d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352630 100 252d 0d 252d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01352631 100 252d 0d 252d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01352632 100 252d 0d 252d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352633 100 252d 0d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01352634 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01352635 100 252d 0d 252d Needs Action Coordinators Assigned MIDDLEBURG HEIGHTS FIRE DEPARTMENT Repair EMS P7 —
WO-01352636 100 252d 0d 252d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352637 100 252d 0d 252d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352638 100 252d 0d 252d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352639 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01352640 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352641 100 252d 0d 252d Needs Action Dispatch L2 Screening HIGI LLC Repair Kiosk P4 —
WO-01352642 100 252d 0d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352643 100 252d 0d 252d Needs Action Dispatch L2 Screening HIGI LLC Repair/PM Kiosk P4 —
WO-01352644 100 252d 0d 252d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352645 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352646 100 252d 0d 252d Needs Action Dispatch L2 Screening HIGI LLC Repair/PM Kiosk P4 —
WO-01352647 100 252d 0d 252d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 421d
2 GE Healthcare FMI 2,737 2,737 271d
3 HIGI LLC 1,207 1,207 291d
4 GCX Medical 825 825 270d
5 CVS 515 515 316d
6 GE HEALTHCARE 489 489 288d
7 Oak Street Health 243 243 267d
8 MIDMARK 187 187 258d
9 AGILENT TECHNOLOGIES (ASP) 173 173 271d
10 AGILENT TECHNOLOGIES (VPD) 153 153 285d
11 TEXAS MEDICAL SCREENING 144 144 262d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 414d
13 Conviva Care Solutions (Humana) 99 99 265d
14 Modern Animal Hospital 63 63 263d
15 HCA Urgent Care 62 62 278d