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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 202d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352595 100 185d 0d 186d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01352596 100 185d 0d 186d Needs Action Coordinators Reschedule PM Pediatrics Urgent Care Depot Healthcare Provider PSM Yes
WO-01352597 100 185d 0d 186d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352598 100 185d 0d 186d Needs Action Materials Awaiting Parts Wellpath LLC Parts Sale Healthcare Provider PSM Yes
WO-01352599 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01352600 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01352601 100 185d 0d 185d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01352604 100 185d 0d 185d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352605 100 185d 0d 185d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Parts Wrong Yes
WO-01352606 100 185d 0d 185d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352607 100 185d 0d 185d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352608 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352609 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352611 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352612 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352613 100 185d 0d 185d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352614 100 185d 0d 185d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01352615 100 185d 0d 185d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01352616 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352617 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352618 100 185d 0d 185d Needs Action Dispatch L2 Screening HIGI LLC Repair Kiosk P4 —
WO-01352619 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01352620 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352621 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Misc. Inspection Healthcare Provider PSM —
WO-01352622 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352623 100 185d 0d 185d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352624 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352625 100 185d 0d 185d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352626 100 185d 0d 185d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352627 100 185d 0d 185d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352628 100 185d 0d 185d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352629 100 185d 0d 185d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352630 100 185d 0d 185d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01352631 100 185d 0d 185d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01352632 100 185d 0d 185d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352633 100 185d 0d 185d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01352634 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01352635 100 185d 0d 185d Needs Action Coordinators Assigned MIDDLEBURG HEIGHTS FIRE DEPARTMENT Repair EMS P7 —
WO-01352636 100 185d 0d 185d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352637 100 185d 0d 185d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352638 100 185d 0d 185d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352639 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01352640 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352641 100 185d 0d 185d Needs Action Dispatch L2 Screening HIGI LLC Repair Kiosk P4 —
WO-01352642 100 185d 0d 185d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352643 100 185d 0d 185d Needs Action Dispatch L2 Screening HIGI LLC Repair/PM Kiosk P4 —
WO-01352644 100 185d 0d 185d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352645 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352646 100 185d 0d 185d Needs Action Dispatch L2 Screening HIGI LLC Repair/PM Kiosk P4 —
WO-01352647 100 185d 0d 185d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 204d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 201d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 197d
15 HCA Urgent Care 62 62 211d