Suspensions Dashboard

Open work orders compared against completed WO benchmarks — identify aging risk before it impacts your metrics

Total Open WOs

12,104

Median Open Age

237d

Completed median: 10d

Critical (> P90)

12,104

Past 53d — 100%

High Risk (> P75)

Past 26d — 0%

Elevated (> P50)

Past 10d — 0%

Normal (≤ P50)

P75 Benchmark

26d

From 107,591 completed WOs

Where Are Open WOs Stuck?

Current Stage	Open WOs	Median Age	Mean Age	Max Age	Critical
Coordinators	4,806	260d	362d	956d	4,806
Holding	3,712	274d	330d	958d	3,712
Dispatch	2,762	197d	214d	558d	2,762
Billing	401	222d	243d	693d	401
Material Management	283	202d	222d	602d	283
Field Work	140	215d	245d	564d	140

P50 (10d)

P75 (26d)

P90 (53d)

12,104 open work orders

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WO #	Age ↓	Risk	Stage	Status	Account	Type	Parts	Created
WO-01318625	258d	Critical	Field Work	Tech Off Site	Marathon Health, LLC	Inspection	—	2025-12-03
WO-01318633	257d	Critical	Coordinators	Assigned	Infusion for Health	Inspection	—	2025-12-03
WO-01318634	257d	Critical	Coordinators	Assigned	Infusion for Health	Inspection	—	2025-12-03
WO-01318636	257d	Critical	Coordinators	Ready for Scheduling	Centurion of Florida	Inspection	—	2025-12-03
WO-01318640	257d	Critical	Billing	WO Correction Needed	Caldwell County ESD #5	Repair	—	2025-12-03
WO-01318649	257d	Critical	Coordinators	Ready for Scheduling	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318650	257d	Critical	Billing	Ready to Bill	Oak Street Health	Virtual Tech - Drop Shipment	Yes	2025-12-04
WO-01318680	257d	Critical	Coordinators	Scheduled	Infusion for Health	Inspection	—	2025-12-04
WO-01318684	257d	Critical	Coordinators	Assigned	Infusion for Health	Inspection	—	2025-12-04
WO-01318686	257d	Critical	Billing	Billing Review	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318689	257d	Critical	Coordinators	Assigned	Infusion for Health	Inspection	—	2025-12-04
WO-01318691	257d	Critical	Coordinators	Assigned	Infusion for Health	Inspection	—	2025-12-04
WO-01318695	257d	Critical	Coordinators	Assigned	Infusion for Health	Inspection	—	2025-12-04
WO-01318700	257d	Critical	Coordinators	Scheduled	Centurion of Georgia	Inspection	—	2025-12-04
WO-01318705	257d	Critical	Dispatch	L2 Screening	GE Healthcare FMI	Installation	—	2025-12-04
WO-01318712	257d	Critical	Coordinators	Ready for Scheduling	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318716	257d	Critical	Coordinators	Ready for Scheduling	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318725	257d	Critical	Material Management	Awaiting Parts	VillageMD	Virtual Tech - Drop Shipment	Yes	2025-12-04
WO-01318729	257d	Critical	Material Management	Awaiting Parts	ROSWELL PARK	Virtual Tech - Drop Shipment	Yes	2025-12-04
WO-01318737	257d	Critical	Holding	On Hold	HSHS Medical Group Inc (Hospital Sisters Health System Medical Group)	Depot	Yes	2025-12-04
WO-01318741	257d	Critical	Holding	Ready for Release	GE Healthcare FMI	Installation	—	2025-12-04
WO-01318750	257d	Critical	Coordinators	Scheduled	Valley View Center for Nursing Care and Rehabilitation	Inspection	—	2025-12-04
WO-01318751	257d	Critical	Holding	On Hold	Oak Street Health	SWAPOUT	Yes	2025-12-04
WO-01318753	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318754	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318763	257d	Critical	Holding	On Hold	Oak Street Health	SWAPOUT	Yes	2025-12-04
WO-01318764	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318776	257d	Critical	Billing	Ready to Bill	Oak Street Health	SWAPOUT	Yes	2025-12-04
WO-01318794	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318806	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Overhaul	—	2025-12-04
WO-01318855	257d	Critical	Material Management	Awaiting Parts - Customer	MOPEC	Repair	—	2025-12-04
WO-01318807	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318808	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318813	257d	Critical	Holding	On Hold	Oak Street Health	SWAPOUT	Yes	2025-12-04
WO-01318821	257d	Critical	Coordinators	Assigned	AGILENT TECHNOLOGIES (VPD)	Repair	—	2025-12-04
WO-01318831	257d	Critical	Holding	On Hold	Oak Street Health	SWAPOUT	Yes	2025-12-04
WO-01318842	257d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318862	256d	Critical	Coordinators	Scheduled	PHILIPS HEALTHCARE	CSOL Services	—	2025-12-04
WO-01318864	256d	Critical	Coordinators	Scheduled	TEXAS HEALTH & HUMAN SERVICES COMMISSION	Repair	—	2025-12-04
WO-01318865	256d	Critical	Coordinators	Scheduled	TEXAS HEALTH & HUMAN SERVICES COMMISSION	Repair	—	2025-12-04
WO-01318866	256d	Critical	Coordinators	Scheduled	TEXAS HEALTH & HUMAN SERVICES COMMISSION	Repair	—	2025-12-04
WO-01318869	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318870	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318872	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318873	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318874	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318875	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318876	256d	Critical	Coordinators	Reschedule	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318880	256d	Critical	Coordinators	Reschedule	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04
WO-01318881	256d	Critical	Billing	Billing Review	GE HEALTHCARE	Preventive Maintenance	—	2025-12-04

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P50 (10d)

P75 (26d)

P90 (53d)

Normal

Elevated

High

Critical