Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01301211 100 185d 25d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301213 100 191d 21d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301214 100 191d 17d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301215 100 191d 17d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301216 100 191d 16d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301233 100 222d 38d 350d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01301330 100 210d 45d 350d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01301939 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301940 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301941 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301943 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301961 100 337d 119d 349d Needs Action Coordinators Assigned LORETTO Depot - Syracuse Healthcare Provider P5 —
WO-01301996 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302018 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302034 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302035 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302036 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302037 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302038 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302039 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302040 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302041 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302042 100 337d 119d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302045 100 217d 62d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01302064 100 337d 118d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302069 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302071 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302072 100 184d 2d 349d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE PM FCO PC —
WO-01302073 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302074 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302075 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302082 100 197d 12d 349d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01302083 100 197d 12d 349d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01302084 100 199d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01302085 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302086 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302089 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302100 100 212d 118d 349d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01303179 100 337d 118d 346d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303186 100 337d 118d 346d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303285 100 232d 116d 345d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01303309 100 188d — 345d Needs Action Field Work 05-Tech-Off-Site LOGAN COUNTY AMBULANCE AUTHORITY Preventive Maintenance EMS PSM Parts Wrong —
WO-01303361 100 290d 117d 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303364 100 290d 109d 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303399 100 337d 117d 345d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01303401 100 337d 117d 345d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01303513 100 195d 47d 344d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01303526 100 218d 106d 344d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01303578 100 183d 61d 344d Needs Action Coordinators Reschedule GRAND VIEW HEALTH EMS Preventive Maintenance EMS PSM Parts Backorder —
WO-01303619 100 311d 93d 344d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d