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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01303651 100 328d 58d 410d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01303660 100 375d 107d 410d Needs Action Field Work Incomplete NORTHERN UNION COUNTY FIRE & EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01303688 100 356d 89d 410d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01303743 100 257d 47d 409d Needs Action Coordinators Reschedule PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01303840 100 276d 115d 409d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01303870 100 298d 113d 409d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01304088 100 284d 106d 408d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01304093 100 296d 109d 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01304196 100 262d 26d 408d Needs Action Coordinators Scheduled AUBURN MEMORIAL HOSPITAL Inspection Healthcare Provider PSM —
WO-01304200 100 284d 75d 408d Needs Action Field Work Incomplete Orange County Health Department NC Depot Healthcare Provider P3 Yes
WO-01304213 100 334d 63d 408d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01304247 100 349d 107d 408d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Inspection Healthcare Provider PSM —
WO-01304267 100 296d 113d 405d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304321 100 251d 113d 405d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01304345 100 271d 104d 405d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304362 100 398d 113d 405d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01304433 100 254d 112d 405d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304442 100 404d 0d 405d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01304507 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304509 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304511 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304526 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304530 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304531 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304542 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304545 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304572 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304576 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304579 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304580 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304583 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304585 100 293d 111d 404d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304624 100 250d 7d 404d Needs Action Coordinators Reschedule Catoctin Veterinary Clinic Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01304647 100 284d 50d 404d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01304848 100 296d 111d 403d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304857 100 293d 108d 403d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01304879 100 255d 5d 403d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01304918 100 272d 21d 403d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304920 100 272d 21d 403d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304921 100 249d 27d 403d Needs Action Coordinators Reschedule METZ MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01304969 100 256d 111d 403d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01305145 100 362d 110d 402d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305205 100 296d 107d 402d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01305370 100 401d — 401d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01305434 100 355d 108d 401d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01305458 100 249d 1d 398d Needs Action Coordinators Scheduled HEMATOLOGY ONCOLOGY Repair Healthcare Provider P3 Vendor Yes
WO-01305511 100 289d 81d 398d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305596 100 284d 103d 398d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305597 100 255d 0d 398d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01305599 100 284d 67d 398d Needs Action Holding On Hold Sono Bello SWAPOUT Healthcare Provider P3 Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d