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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01300049 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300050 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300051 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300052 100 190d 13d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300053 100 190d 13d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300055 100 190d 13d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300056 100 190d 13d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300061 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300062 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300063 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300064 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300066 100 203d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300068 100 199d 65d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300069 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300071 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300072 100 202d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300073 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300074 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300075 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300076 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300077 100 206d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300078 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300079 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300117 100 349d 122d 357d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300119 100 349d 122d 357d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300149 100 192d 10d 357d Needs Action Coordinators Ready for Scheduling JOLIET JUNIOR COLLEGE Repair EMS P7 Parts Wrong Yes
WO-01300152 100 192d 12d 357d Needs Action Coordinators Ready for Scheduling JOLIET JUNIOR COLLEGE Repair EMS P7 Parts Wrong Yes
WO-01300210 100 226d — 357d Needs Action Holding On Hold MEDICAL JETS Preventive Maintenance EMS PSM Yes
WO-01300273 100 272d 121d 356d Needs Action Coordinators Assigned HIGI LLC Acct. Management Kiosk P4 —
WO-01300277 100 294d 121d 356d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01300327 100 202d 0d 356d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01300386 100 346d 121d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300437 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300439 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300440 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300441 100 314d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300442 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300444 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300445 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300446 100 352d 120d 356d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351572 100 188d 1d 188d Needs Action Dispatch L2 Screening Centurion of Georgia Repair Healthcare Provider P3 —
WO-01300503 100 211d 122d 352d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01300669 100 183d 0d 352d Needs Action Field Work Tech On Site Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01300685 100 199d 122d 352d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01300915 100 337d 121d 351d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301002 100 183d 27d 351d Needs Action Coordinators Assigned NaphCare Repair Healthcare Provider P3 Parts Shipping Yes
WO-01301037 100 183d 101d 351d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01301051 100 337d 121d 351d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301205 100 191d 25d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01301207 100 191d 25d 350d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d