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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01327471 100 189d 43d 245d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327474 100 190d 43d 245d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327475 100 227d 43d 245d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327478 100 227d 43d 245d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327485 100 226d 43d 245d Needs Action Holding On Hold HIGI LLC Repair Kiosk P4 —
WO-01327497 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327501 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327503 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327506 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327510 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327512 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327513 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327515 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327521 100 228d 42d 245d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327523 100 189d 0d 245d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Parts Shipping Yes
WO-01327529 100 227d 39d 244d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327533 100 227d 39d 244d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327535 100 227d 39d 244d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327537 100 218d 37d 244d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327558 100 185d 42d 242d Needs Action Coordinators Assigned Sono Bello Inspection Healthcare Provider PSM —
WO-01327560 100 200d 43d 242d Needs Action Coordinators Assigned NORA Philadelphia Preventive Maintenance EMS PSM —
WO-01327562 100 190d 9d 242d Needs Action Coordinators Scheduled FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01327567 100 227d 32d 242d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01327569 100 205d 0d 242d Needs Action Billing Billing Review THE BREWER COMPANY Repair Healthcare Provider P7 Parts Shipping —
WO-01327571 100 185d 27d 242d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01327582 100 213d 22d 242d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327583 100 202d 13d 242d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327616 100 227d 43d 242d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01327631 100 185d 3d 242d Needs Action Coordinators Scheduled WESTERN VETERINARY PARTNERS LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01327638 100 234d 43d 242d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327652 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327653 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327654 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327655 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327656 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327657 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327658 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327659 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327660 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327661 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327662 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327663 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327664 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327666 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327667 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327668 100 202d 13d 242d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327670 100 213d 22d 242d Needs Action Holding On Hold Sono Bello Inspection Healthcare Provider PSM —
WO-01327673 100 186d 0d 242d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01327676 100 220d 28d 242d Needs Action Holding On Hold NVA Ethos Asset Tagging Animal Health PSM —
WO-01327677 100 189d 4d 242d Needs Action Coordinators Scheduled MVP Mission Veterinary Partners - Laurelton Animal Hospital Removal Healthcare Provider PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d