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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01327137 100 249d 3d 312d Needs Action Field Work Tech Off Site LORETTO Calibration Healthcare Provider PSM —
WO-01327144 100 270d 0d 312d Needs Action Billing Billing Review THOR Support Healthcare Provider PC —
WO-01327151 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327152 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327153 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327154 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327155 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327156 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327157 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327159 100 267d 13d 312d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327160 100 254d 0d 312d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327162 100 264d 0d 312d Needs Action Billing Ready to Bill Animal Medical Center of Forney Evaluation Healthcare Provider P7 Billing —
WO-01327164 100 276d 3d 311d Needs Action Billing Billing Review AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01327166 100 311d 45d 311d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01327167 100 311d 45d 311d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01327170 100 299d 45d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327172 100 263d 34d 311d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327178 100 306d 42d 311d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327191 100 306d 42d 311d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327196 100 251d 46d 311d Needs Action Coordinators Scheduled Johnson & Johnson EHW Inspection Healthcare Provider PSM —
WO-01327199 100 306d 42d 311d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327216 100 254d 18d 311d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01327218 100 306d 42d 311d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327219 100 306d 42d 311d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327238 100 306d 42d 311d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327266 100 250d 0d 311d Needs Action Billing Billing Correction Needed CULVER CITY FIRE Repair EMS P7 Parts Wrong Yes
WO-01327294 100 250d 34d 311d Needs Action Coordinators Reschedule EZ WAY Repair Bed Services P7 —
WO-01327312 100 249d 31d 311d Needs Action Materials Awaiting Parts Aspire of WNY Repair Healthcare Provider P5 Parts Wrong Yes
WO-01327345 100 255d 0d 311d Needs Action Billing Invoice Pending Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01327352 100 250d 1d 311d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01327353 100 250d 8d 311d Needs Action Coordinators Scheduled FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01327354 100 258d 11d 311d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01327363 100 257d 44d 311d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01327367 100 250d 0d 311d Needs Action Billing Billing Review AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327368 100 250d 1d 311d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327372 100 249d — 311d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01327374 100 292d 31d 311d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327375 100 292d 31d 311d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327387 100 284d 44d 311d Needs Action Dispatch L2 Screening AVANTOR SERVICES (FORMERLY VWR CATALYST) Installation Lab/Power P7 —
WO-01327388 100 284d — 311d Needs Action Dispatch L2 Screening AVANTOR SERVICES (FORMERLY VWR CATALYST) IOQ Lab/Power P7 —
WO-01327404 100 293d 44d 311d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01327422 100 251d 44d 310d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC Customer Schedule —
WO-01327423 100 251d 44d 310d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC Customer Schedule —
WO-01327424 100 293d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327426 100 293d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327427 100 293d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327429 100 293d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327458 100 278d 42d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01327460 100 263d 12d 310d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01327470 100 254d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d