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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01326768 100 191d 30d 248d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC Vendor —
WO-01326769 100 191d 30d 248d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC Vendor —
WO-01326771 100 234d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326772 100 234d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326774 100 205d 45d 248d Needs Action Field Work Tech Off Site GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01326776 100 205d 44d 248d Needs Action Field Work Tech Off Site GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01326792 100 193d 0d 248d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326793 100 190d 0d 248d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01326814 100 193d 8d 248d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01326816 100 218d 36d 248d Needs Action Holding On Hold HCA Urgent Care Depot Healthcare Provider PSM Parts Shipping Yes
WO-01326822 100 234d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326826 100 184d 31d 248d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326827 100 185d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326830 100 184d 45d 248d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326832 100 185d 45d 248d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326833 100 185d 21d 248d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326836 100 234d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326837 100 220d 42d 248d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326838 100 234d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326840 100 234d 47d 248d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326845 100 217d 24d 248d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01326864 100 226d 46d 248d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01326872 100 206d 39d 247d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01326873 100 206d 39d 247d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01326874 100 206d 39d 247d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01326935 100 192d 7d 247d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01326950 100 211d 46d 247d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01326969 100 192d 0d 247d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01326975 100 185d 46d 247d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01326979 100 186d 36d 247d Needs Action Materials Awaiting Parts COTTAGE HOSE AMBULANCE CORP Repair EMS P7 Parts Wrong Cust
WO-01326981 100 247d 46d 247d Needs Action Coordinators Assigned Vera Whole Health Inspection Healthcare Provider PSM —
WO-01326994 100 191d 6d 247d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01326999 100 234d 46d 247d Needs Action Coordinators Assigned MT. VERNON FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01327000 100 234d 46d 247d Needs Action Coordinators Assigned MT. VERNON FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01327002 100 184d 3d 247d Needs Action Field Work Tech On Site AMBULATORY SURGERY CENTER Calibration Healthcare Provider PSM —
WO-01327006 100 235d 38d 247d Needs Action Coordinators Scheduled CATARACT CENTER - ADIRONDACKS Calibration Healthcare Provider PSM —
WO-01327038 100 194d 0d 247d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327041 100 188d 0d 247d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327047 100 189d 4d 247d Needs Action Coordinators Scheduled MIDMARK Installation Healthcare Provider PC —
WO-01327057 100 226d 36d 247d Needs Action Materials Awaiting Parts - Customer BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01327075 100 205d 45d 246d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327098 100 226d 45d 246d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01327101 100 226d 45d 246d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01327102 100 214d 0d 246d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Parts Wrong Yes
WO-01327120 100 189d 20d 246d Needs Action Coordinators Scheduled ANDERSON COUNTY DEPARTMENT OF PUBLIC SAFETY Preventive Maintenance EMS PSM —
WO-01327121 100 186d 45d 246d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01327125 100 241d 42d 246d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01327126 100 193d 10d 246d Needs Action Coordinators Reschedule VillageMD Inspection Healthcare Provider PSM —
WO-01327128 100 199d 12d 246d Needs Action Holding On Hold Wuliger Wellness Center Inspection Healthcare Provider PSM —
WO-01327129 100 185d 2d 246d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d