Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 274d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01233454 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233446 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233447 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233451 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233437 100 269d — 658d Needs Action Holding On Hold CVS Preventive Maintenance — PSM —
WO-01233439 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233461 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233462 100 275d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233471 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233473 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233475 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233477 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233480 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233481 100 269d — 658d Needs Action Coordinators Scheduled CVS Preventive Maintenance — PSM —
WO-01233483 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233492 100 260d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233493 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233495 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233507 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233508 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233497 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233498 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233499 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233513 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233514 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233532 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233533 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233536 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233524 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233541 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233549 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233571 100 260d — 658d Needs Action Coordinators Scheduled CVS Preventive Maintenance — PSM —
WO-01233581 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233594 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233595 100 260d — 658d Needs Action Coordinators Scheduled CVS Preventive Maintenance — PSM —
WO-01244732 100 580d — 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01244935 100 268d — 624d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01244952 100 261d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01244965 100 276d — 624d Needs Action Billing WO Correction Needed PHILIPS HEALTHCARE FCO — PC —
WO-01244966 100 260d — 624d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01244978 100 260d — 624d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01244989 100 310d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245005 100 267d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245012 100 267d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245022 100 279d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245026 100 296d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245027 100 287d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245030 100 264d — 624d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01245041 100 280d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245044 100 316d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d