Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01233454 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233446 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233447 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233451 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233437 100 200d — 589d Needs Action Holding On Hold CVS Preventive Maintenance — PSM —
WO-01233439 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233461 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233462 100 206d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233471 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233473 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233475 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233477 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233480 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233481 100 200d — 589d Needs Action Coordinators Scheduled CVS Preventive Maintenance — PSM —
WO-01233483 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233492 100 191d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233493 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233495 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233507 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233508 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233497 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233498 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233499 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233513 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233514 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233532 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233533 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233536 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233524 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233541 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233549 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233571 100 191d — 589d Needs Action Coordinators Scheduled CVS Preventive Maintenance — PSM —
WO-01233581 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233594 100 245d — 589d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233595 100 191d — 589d Needs Action Coordinators Scheduled CVS Preventive Maintenance — PSM —
WO-01244732 100 511d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01244935 100 199d — 556d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01244952 100 192d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01244965 100 207d — 556d Needs Action Billing WO Correction Needed PHILIPS HEALTHCARE FCO — PC —
WO-01244966 100 191d — 556d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01244978 100 191d — 556d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01244989 100 241d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245005 100 198d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245012 100 198d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245022 100 210d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245026 100 227d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245027 100 218d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245030 100 195d — 556d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01245041 100 211d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245044 100 247d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 196d
3 HIGI LLC 1,207 1,207 216d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 210d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 340d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 203d