Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01245060 100 214d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245061 100 221d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245072 100 220d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245073 100 220d — 556d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO — PC —
WO-01245076 100 204d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245089 100 199d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245091 100 220d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245092 100 220d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245093 100 191d — 556d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO — PC —
WO-01245110 100 198d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245112 100 221d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245121 100 200d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245138 100 205d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245140 100 217d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245142 100 211d — 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245154 100 204d — 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245216 100 240d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245218 100 222d — 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245225 100 222d — 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245231 100 222d — 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245232 100 222d — 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245247 100 220d — 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245259 100 197d — 555d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01245273 100 206d — 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245400 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245606 100 449d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245608 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245609 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245610 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245611 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245612 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245613 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245614 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245615 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245616 100 449d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245617 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245618 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245619 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245621 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245622 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245623 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245624 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245625 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245627 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245628 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245629 100 511d — 555d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245886 100 539d — 554d Needs Action Dispatch Logistics HIGI LLC Removal — PC —
WO-01245920 100 539d — 554d Needs Action Dispatch Logistics HIGI LLC Removal — PC —
WO-01252910 100 511d — 529d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01252912 100 511d — 529d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 196d
3 HIGI LLC 1,207 1,207 216d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 210d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 340d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 203d