Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 274d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01245060 100 283d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245061 100 290d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245072 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245073 100 289d — 624d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO — PC —
WO-01245076 100 273d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245089 100 268d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245091 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245092 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245093 100 260d — 624d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO — PC —
WO-01245110 100 267d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245112 100 290d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245121 100 269d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245138 100 274d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245140 100 286d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245142 100 280d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245154 100 273d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245216 100 309d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01245218 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245225 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245231 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245232 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245247 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245259 100 266d — 624d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO — PC —
WO-01245273 100 275d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245400 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245606 100 518d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245608 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245609 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245610 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245611 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245612 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245613 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245614 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245615 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245616 100 518d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245617 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245618 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245619 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245621 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245622 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245623 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245624 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245625 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245627 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245628 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245629 100 580d — 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01245886 100 608d — 623d Needs Action Dispatch Logistics HIGI LLC Removal — PC —
WO-01245920 100 608d — 623d Needs Action Dispatch Logistics HIGI LLC Removal — PC —
WO-01252910 100 580d — 598d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01252912 100 580d — 598d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d