Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349740 100 264d 10d 264d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349742 100 259d 10d 264d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349744 100 255d 6d 264d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349747 100 257d 7d 264d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349748 100 250d 2d 264d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349750 100 251d 1d 264d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349751 100 256d 9d 264d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349752 100 252d 9d 264d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349754 100 252d 9d 264d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349756 100 250d 5d 263d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349759 100 256d 10d 263d Needs Action Materials Awaiting Parts Centurion of Maryland, LLC - Incarcerated Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349767 100 251d 10d 263d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349770 100 251d 10d 263d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC —
WO-01349778 100 250d 4d 263d Needs Action Coordinators Reschedule MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01349780 100 262d 10d 263d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349785 100 263d 10d 263d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01349786 100 263d 10d 263d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01349787 100 263d 10d 263d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349788 100 251d 3d 263d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349789 100 251d 3d 263d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349791 100 263d 10d 263d Needs Action Holding On Hold Chewy Virtual Tech Animal Health PC Billing —
WO-01349792 100 263d 10d 263d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349794 100 258d 10d 263d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349795 100 263d 10d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01349797 100 251d 3d 263d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01349798 100 251d 7d 263d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Parts Wrong Yes
WO-01349799 100 258d 10d 263d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349800 100 262d 10d 263d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349801 100 252d 10d 263d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC —
WO-01349802 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349803 100 257d 10d 263d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349804 100 251d 7d 263d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349805 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349806 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349807 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349808 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349809 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349810 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349811 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349812 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349813 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349814 100 262d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349815 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349816 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349817 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349818 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349819 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349820 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349821 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349822 100 259d 0d 263d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d