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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349562 100 264d 11d 264d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349564 100 264d 11d 264d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349570 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349571 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349572 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349573 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349574 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349575 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349579 100 250d 9d 264d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349580 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349581 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349582 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349583 100 262d 9d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349590 100 262d 11d 264d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349592 100 264d 11d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349593 100 264d 11d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349594 100 264d 11d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349597 100 264d 11d 264d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01349600 100 264d 11d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349604 100 264d 10d 264d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349605 100 256d 11d 264d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349615 100 250d 0d 264d Needs Action Coordinators Assigned HIGI LLC Repair Kiosk P4 Yes
WO-01349616 100 250d 11d 264d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349618 100 255d 0d 264d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01349619 100 263d 9d 264d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349623 100 250d 2d 264d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Yes
WO-01349624 100 262d 11d 264d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech Animal Health PC Vendor —
WO-01349625 100 252d 10d 264d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01349626 100 259d 11d 264d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01349628 100 259d 11d 264d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01349629 100 259d 11d 264d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01349630 100 250d 3d 264d Needs Action Coordinators Scheduled MOUNT LAUREL ANIMAL HOSPITAL Virtual Tech - Field Repair Animal Health P3 Yes
WO-01349631 100 264d 11d 264d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349632 100 263d 10d 264d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01349633 100 264d 11d 264d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Repair Healthcare Provider PSM —
WO-01349634 100 251d 1d 264d Needs Action Coordinators Assigned Family Healthcare of Hagerstown Inspection Healthcare Provider PSM —
WO-01349635 100 259d 8d 264d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01349639 100 264d 11d 264d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349640 100 250d 11d 264d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349653 100 251d 11d 264d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Parts Wrong Yes
WO-01349657 100 252d 9d 264d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01349665 100 263d 10d 264d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM Kiosk P4 Parts Backorder Yes
WO-01349669 100 264d 11d 264d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349675 100 257d 6d 264d Needs Action Coordinators Scheduled MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01349678 100 257d 6d 264d Needs Action Coordinators Scheduled MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01349680 100 259d 0d 264d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01349684 100 262d 10d 264d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01349688 100 262d 10d 264d Needs Action Dispatch Entered PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01349690 100 262d 10d 264d Needs Action Dispatch Entered PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01349739 100 264d 10d 264d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d