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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349464 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349465 100 199d 11d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349466 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349468 100 192d 6d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349469 100 199d 11d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349471 100 198d 9d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349472 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349474 100 198d 9d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349477 100 192d 6d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349480 100 198d 9d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349481 100 198d 9d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349483 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349484 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349485 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349495 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349496 100 193d 7d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349497 100 198d 11d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349498 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349499 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349500 100 193d 6d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349501 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349502 100 199d 11d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349503 100 199d 11d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349504 100 199d 11d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349505 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349506 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349507 100 197d 9d 200d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349508 100 198d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349513 100 185d 0d 199d Needs Action Field Work Tech On Site VillageMD Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349515 100 185d 0d 199d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349523 100 185d 3d 199d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349527 100 185d 0d 199d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 —
WO-01349529 100 199d 11d 199d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01349536 100 186d 7d 199d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349537 100 190d 0d 199d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P5 —
WO-01349538 100 199d 11d 199d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Vendor —
WO-01349539 100 186d 1d 199d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01349540 100 199d 11d 199d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01349541 100 186d 0d 199d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349544 100 199d 11d 199d Needs Action Coordinators Ready for Scheduling Atmed Inspection Healthcare Provider PSM —
WO-01349547 100 199d 11d 199d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349548 100 185d 0d 199d Needs Action Holding On Hold YesCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349549 100 185d 0d 199d Needs Action Holding On Hold YesCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349552 100 185d 1d 199d Needs Action Coordinators Scheduled HIGI LLC Installation Kiosk PC Yes
WO-01349553 100 199d 11d 199d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01349554 100 199d 11d 199d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349555 100 186d 10d 199d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349556 100 199d 11d 199d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01349557 100 185d 9d 199d Needs Action Coordinators Scheduled AUBURN MEMORIAL HOSPITAL Inspection Healthcare Provider PSM —
WO-01349558 100 185d 0d 199d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d