Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339644 100 257d 0d 271d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P3 —
WO-01339684 100 246d 0d 269d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339692 100 255d 0d 269d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01339711 100 247d 0d 269d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01339752 100 261d 0d 269d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339753 100 247d 0d 269d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01339755 100 261d 0d 269d Needs Action Billing Ready to Bill ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339757 100 261d 0d 269d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339848 100 253d 0d 269d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01339905 100 258d 0d 269d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01340014 100 247d 0d 268d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340015 100 247d 0d 268d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340018 100 247d 0d 268d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340019 100 247d 0d 268d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340039 100 250d 0d 268d Needs Action Billing Billing Review MIDMARK Delivery Healthcare Provider PC —
WO-01340047 100 248d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340066 100 256d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340074 100 246d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340077 100 250d 0d 268d Needs Action Billing Billing Review VILLASPRING Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01340081 100 256d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340138 100 248d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340142 100 246d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340150 100 248d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340152 100 248d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340155 100 246d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340250 100 252d 0d 267d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01340319 100 248d 0d 267d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01340378 100 257d 0d 267d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01340410 100 247d 0d 267d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider PC Parts Backorder —
WO-01340420 100 248d 0d 267d Needs Action Billing Billing Review Newaukum Valley Veterinary Services Asset Tagging Animal Health PSM —
WO-01340435 100 246d 0d 267d Needs Action Billing Ready to Bill Care Vet Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01340443 100 254d 0d 267d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01340539 100 247d 0d 266d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01340701 100 248d 0d 266d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider P3 Yes
WO-01340710 100 246d 0d 266d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01340722 100 253d 0d 266d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01340743 100 247d 0d 266d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01340755 100 257d 0d 266d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01340912 100 248d 0d 265d Needs Action Billing Billing Review GCX Medical Upgrade Project PC Billing —
WO-01340946 100 253d 0d 265d Needs Action Billing Billing Review FERNO Parts Sale EMS PSM Customer Schedule Yes
WO-01341025 100 248d 0d 265d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01341027 100 256d 0d 265d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01341055 100 253d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01341275 100 251d 4d 262d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01341315 100 247d 0d 262d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01341322 100 255d 0d 262d Needs Action Billing Billing Review HIGI LLC Repair Kiosk P4 Parts Wrong Yes
WO-01349243 100 255d 0d 261d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01349246 100 247d 0d 261d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Tech Training —
WO-01349258 100 255d 0d 261d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Yes
WO-01349262 100 260d 0d 261d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d