Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01301214 100 258d 17d 417d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301215 100 258d 17d 417d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301216 100 258d 16d 417d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301233 100 289d 38d 417d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01301330 100 277d 45d 417d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01301939 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301940 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301941 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301943 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01301961 100 404d 119d 416d Needs Action Coordinators Assigned LORETTO Depot - Syracuse Healthcare Provider P5 —
WO-01301996 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302018 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302034 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302035 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302036 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302037 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302038 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302039 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302040 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302041 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302042 100 404d 119d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302045 100 284d 62d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01302064 100 404d 118d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01302069 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302071 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302072 100 251d 2d 416d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE PM FCO PC —
WO-01302073 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302074 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302075 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302082 100 264d 12d 416d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01302083 100 264d 12d 416d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01302084 100 266d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01302085 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302086 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302089 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302100 100 278d 118d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01303179 100 404d 118d 413d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303186 100 404d 118d 413d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303285 100 299d 116d 412d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01303309 100 255d — 412d Needs Action Field Work 05-Tech-Off-Site LOGAN COUNTY AMBULANCE AUTHORITY Preventive Maintenance EMS PSM Parts Wrong —
WO-01303361 100 357d 117d 412d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303364 100 356d 109d 412d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01303399 100 404d 117d 412d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01303401 100 404d 117d 412d Needs Action Coordinators Assigned PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM —
WO-01303513 100 262d 47d 411d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01303526 100 285d 106d 411d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01303578 100 250d 61d 411d Needs Action Coordinators Reschedule GRAND VIEW HEALTH EMS Preventive Maintenance EMS PSM Parts Backorder —
WO-01303619 100 378d 93d 411d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01303651 100 329d 58d 411d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01303660 100 376d 107d 411d Needs Action Field Work Incomplete NORTHERN UNION COUNTY FIRE & EMS Preventive Maintenance EMS PSM Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d