Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01299157 100 352d 126d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299158 100 352d 126d 363d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299226 100 195d 0d 362d Needs Action Billing Billing Review Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Technical Complex —
WO-01299267 100 341d — 360d Needs Action Field Work 05-Tech-Off-Site NATIONWIDE CHILDRENS HOSPITAL Preventive Maintenance EMS PSM Parts Wrong —
WO-01299276 100 224d — 360d Needs Action Holding On Hold SHIELDS HEALTHCARE GROUP Preventive Maintenance EMS PSM —
WO-01299393 100 217d 115d 360d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01299559 100 294d — 359d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01299608 100 189d 47d 359d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM Technical Complex —
WO-01299618 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299622 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299625 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299641 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299646 100 213d 0d 359d Needs Action Billing Billing Review Steris Installation Installation PC Weather —
WO-01299725 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299727 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299728 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01299729 100 350d 124d 359d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01300004 100 294d — 357d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01300014 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300015 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300016 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300017 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300018 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300019 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300020 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300021 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300022 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300023 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300024 100 197d 8d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300025 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300026 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300027 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300028 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300029 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300030 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300033 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300034 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300035 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300036 100 206d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300038 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300041 100 192d 52d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300042 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300043 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300044 100 195d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300045 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300046 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300047 100 211d 122d 357d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300048 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300049 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —
WO-01300050 100 206d 15d 357d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE PM FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d