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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01303688 100 290d 89d 344d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01303743 100 191d 47d 343d Needs Action Coordinators Reschedule PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01303840 100 210d 115d 343d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01303870 100 232d 113d 343d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01304088 100 218d 106d 342d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01304093 100 230d 109d 342d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01304196 100 196d 26d 342d Needs Action Coordinators Scheduled AUBURN MEMORIAL HOSPITAL Inspection Healthcare Provider PSM —
WO-01304200 100 218d 75d 342d Needs Action Field Work Incomplete Orange County Health Department NC Depot Healthcare Provider P3 Yes
WO-01304213 100 268d 63d 342d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01304247 100 283d 107d 342d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Inspection Healthcare Provider PSM —
WO-01304267 100 230d 113d 339d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304321 100 185d 113d 339d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01304345 100 205d 104d 339d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304362 100 332d 113d 339d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01304433 100 188d 112d 339d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304442 100 338d 0d 339d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01304507 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304509 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304511 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304526 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304530 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304531 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304542 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304545 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304572 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304576 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304579 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304580 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304583 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304585 100 227d 111d 338d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304624 100 184d 7d 338d Needs Action Coordinators Reschedule Catoctin Veterinary Clinic Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01304647 100 218d 50d 338d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01304848 100 230d 111d 337d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304857 100 227d 108d 337d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01304879 100 189d 5d 337d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01304918 100 206d 21d 337d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304920 100 206d 21d 337d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304921 100 183d 27d 337d Needs Action Coordinators Reschedule METZ MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01304969 100 190d 111d 337d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01305145 100 296d 110d 336d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305205 100 230d 107d 336d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01305370 100 334d — 335d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01305434 100 289d 108d 335d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01305458 100 183d 1d 332d Needs Action Coordinators Scheduled HEMATOLOGY ONCOLOGY Repair Healthcare Provider P3 Vendor Yes
WO-01305511 100 223d 81d 332d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305596 100 218d 103d 332d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305597 100 189d 0d 332d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01305599 100 218d 67d 332d Needs Action Holding On Hold Sono Bello SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01305623 100 293d 78d 332d Needs Action Coordinators Assigned Valleygate Dental Surgery Center of Charlotte Inspection Healthcare Provider PSM —
WO-01305652 100 304d 107d 332d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 208d