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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01303688 100 357d 89d 411d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01303743 100 258d 47d 410d Needs Action Coordinators Reschedule PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01303840 100 277d 115d 410d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01303870 100 299d 113d 410d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01304088 100 285d 106d 409d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01304093 100 297d 109d 409d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01304196 100 263d 26d 409d Needs Action Coordinators Scheduled AUBURN MEMORIAL HOSPITAL Inspection Healthcare Provider PSM —
WO-01304200 100 285d 75d 409d Needs Action Field Work Incomplete Orange County Health Department NC Depot Healthcare Provider P3 Yes
WO-01304213 100 335d 63d 409d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01304247 100 350d 107d 409d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Inspection Healthcare Provider PSM —
WO-01304267 100 297d 113d 406d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304321 100 252d 113d 406d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01304345 100 272d 104d 406d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304362 100 399d 113d 406d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01304433 100 255d 112d 406d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304442 100 405d 0d 406d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01304507 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304509 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304511 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304526 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304530 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304531 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304542 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304545 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304572 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304576 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304579 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304580 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304583 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304585 100 294d 111d 405d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01304624 100 251d 7d 405d Needs Action Coordinators Reschedule Catoctin Veterinary Clinic Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01304647 100 285d 50d 405d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01304848 100 297d 111d 404d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304857 100 294d 108d 404d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01304879 100 256d 5d 404d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01304918 100 273d 21d 404d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304920 100 273d 21d 404d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304921 100 250d 27d 404d Needs Action Coordinators Reschedule METZ MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01304969 100 257d 111d 404d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01305145 100 363d 110d 403d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305205 100 297d 107d 403d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01305370 100 402d — 402d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01305434 100 356d 108d 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01305458 100 250d 1d 399d Needs Action Coordinators Scheduled HEMATOLOGY ONCOLOGY Repair Healthcare Provider P3 Vendor Yes
WO-01305511 100 290d 81d 399d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305596 100 285d 103d 399d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305597 100 256d 0d 399d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01305599 100 285d 67d 399d Needs Action Holding On Hold Sono Bello SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01305623 100 360d 78d 399d Needs Action Coordinators Assigned Valleygate Dental Surgery Center of Charlotte Inspection Healthcare Provider PSM —
WO-01305652 100 371d 107d 399d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d