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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316997 100 258d 63d 336d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01317001 100 266d 0d 336d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01317081 100 293d 61d 336d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317082 100 293d 61d 336d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317084 100 293d 62d 336d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317086 100 293d 62d 336d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317087 100 293d 62d 336d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317114 100 251d 62d 335d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01317120 100 250d 61d 335d Needs Action Materials Awaiting Parts RELIANCE MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01317138 100 258d 62d 335d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01317164 100 287d 35d 335d Needs Action Coordinators Assigned Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01317192 100 251d 7d 335d Needs Action Coordinators Scheduled RELIANCE MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01317200 100 255d 4d 335d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM Technical Complex —
WO-01317221 100 258d 62d 335d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317222 100 258d 62d 335d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317223 100 258d 62d 335d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01317247 100 285d 26d 335d Needs Action Coordinators Scheduled Endoscopy Associates of Valley Forge Inspection Healthcare Provider PSM —
WO-01317268 100 250d 17d 334d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01317307 100 285d 58d 334d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317308 100 285d 58d 334d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317340 100 250d — 334d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01317362 100 270d 14d 334d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317374 100 320d 51d 334d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01317384 100 273d 17d 334d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317393 100 250d 57d 334d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01317407 100 250d 58d 334d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Customer Schedule Yes
WO-01317413 100 294d 61d 334d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317414 100 255d 61d 334d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317419 100 294d 61d 334d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317430 100 294d 61d 334d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317434 100 255d 61d 334d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317503 100 329d 58d 329d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01317517 100 294d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317520 100 294d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317524 100 294d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317535 100 250d 1d 329d Needs Action Coordinators Assigned NORTHSTAR EMS (ME) Repair EMS P7 Vendor Yes
WO-01317538 100 294d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317539 100 260d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317541 100 294d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317542 100 253d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317543 100 294d 58d 329d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01317566 100 252d 12d 329d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Repair EMS P7 Yes
WO-01317583 100 253d 0d 329d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317584 100 277d — 329d Needs Action Field Work Incomplete MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01317586 100 251d 12d 329d Needs Action Coordinators Scheduled MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01317595 100 259d 0d 329d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317598 100 265d 12d 329d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317602 100 285d 58d 329d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01317609 100 314d 49d 329d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317611 100 314d 49d 329d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d