Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315704 100 325d 67d 343d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315754 100 325d 67d 343d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315781 100 325d 67d 343d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315782 100 325d 67d 343d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315872 100 325d 67d 343d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01316150 100 300d 66d 342d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316152 100 293d 66d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316153 100 293d 66d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316154 100 293d 66d 342d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316157 100 293d 66d 341d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316158 100 293d 66d 341d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider P5 —
WO-01316159 100 251d 2d 341d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316160 100 251d 2d 341d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316162 100 251d 2d 341d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Calibration Lab/Power PSM Parts Wrong —
WO-01316168 100 258d 66d 341d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316171 100 258d 41d 341d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Vendor —
WO-01316172 100 258d 66d 341d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316173 100 258d 66d 341d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC Vendor —
WO-01316175 100 293d 66d 341d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316186 100 293d 66d 341d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316195 100 255d 66d 341d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316196 100 258d 66d 341d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316197 100 258d 63d 341d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316198 100 255d 62d 341d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316199 100 258d 63d 341d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01316205 100 311d — 341d Needs Action Field Work Incomplete GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316208 100 251d 2d 341d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Repair Healthcare Provider P3 Yes
WO-01316212 100 251d 0d 341d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01316227 100 310d — 341d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316234 100 254d 66d 341d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316237 100 269d 56d 341d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316239 100 250d 0d 341d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316244 100 250d 0d 341d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316246 100 269d 54d 341d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316247 100 250d 0d 341d Needs Action Billing WO Correction Needed Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316248 100 251d 0d 341d Needs Action Billing Billing Review Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316251 100 269d 56d 341d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316255 100 250d 17d 341d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316261 100 250d 56d 341d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316289 100 254d 53d 341d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Pre-trial Inspection Healthcare Provider PSM Parts Wrong —
WO-01316299 100 292d 66d 341d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC Parts Wrong —
WO-01316302 100 255d 6d 341d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316453 100 327d 0d 340d Needs Action Billing WO Correction Needed HIGI LLC Repair Kiosk P4 Yes
WO-01316459 100 251d 2d 340d Needs Action Coordinators Scheduled MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Yes
WO-01316461 100 252d 44d 340d Needs Action Materials Awaiting Parts MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Parts Wrong Yes
WO-01316479 100 258d 19d 340d Needs Action Coordinators Reschedule AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder —
WO-01316493 100 268d 54d 340d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01316557 100 251d 0d 340d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01316561 100 266d 13d 340d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01316568 100 284d 31d 340d Needs Action Holding On Hold OFFICE OF THE CHIEF MEDICAL EXAMINER DC Preventive Maintenance EMS PSM Weather —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d