Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316575 100 270d 14d 340d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM Technical Complex —
WO-01316580 100 250d 7d 340d Needs Action Coordinators Scheduled JAWONIO Repair EMS P7 Vendor Yes
WO-01316586 100 264d 34d 340d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316598 100 292d 64d 340d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01316633 100 300d 64d 340d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316634 100 300d 64d 340d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316639 100 250d 0d 339d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01316649 100 299d 41d 339d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316652 100 286d 14d 339d Needs Action Billing Billing Review SOUTHERN PARAMEDIC SERVICE EMS Preventive Maintenance EMS PSM Parts Wrong Yes
WO-01316680 100 307d 41d 339d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316681 100 264d 64d 339d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316684 100 307d 41d 339d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316685 100 307d 41d 339d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316686 100 264d 64d 339d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316687 100 307d 41d 339d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316688 100 307d 41d 339d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316693 100 264d 64d 339d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316696 100 264d 64d 339d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316749 100 264d 1d 339d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01316777 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316778 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316779 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316781 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316782 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316783 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316784 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316786 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316787 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316788 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316789 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316790 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316791 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316792 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316793 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316794 100 294d 63d 339d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01316852 100 262d 20d 336d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01316858 100 271d 26d 336d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01316866 100 251d 45d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316895 100 269d 13d 336d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316906 100 270d 14d 336d Needs Action Holding On Hold Genesis Community Health Inspection Healthcare Provider PSM Technical Complex —
WO-01316909 100 293d 47d 336d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316918 100 290d 30d 336d Needs Action Field Work Incomplete PROFESSIONAL FUNERAL DIRECTOR SERVICES Repair EMS P3 Billing Yes
WO-01316923 100 268d 62d 336d Needs Action Coordinators Assigned INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316924 100 256d 49d 336d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01316925 100 268d 62d 336d Needs Action Coordinators Assigned INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316932 100 285d 62d 336d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01316945 100 269d 13d 336d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316958 100 300d 61d 336d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316987 100 258d 63d 336d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01316995 100 314d 47d 336d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d