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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351837 100 187d 2d 188d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351838 100 187d 2d 188d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351839 100 188d 3d 188d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351840 100 188d 3d 188d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351841 100 188d 3d 188d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351842 100 187d 3d 188d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351843 100 188d 3d 188d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351845 100 187d 2d 188d Needs Action Coordinators Scheduled TEXAS MEDICAL SCREENING Repair Kiosk P4 Yes
WO-01351846 100 187d 3d 187d Needs Action Materials Awaiting Parts COVETRUS Repair Animal Health P3 Weather Yes
WO-01351847 100 185d 0d 187d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351848 100 187d 3d 187d Needs Action Coordinators Scheduled KEYSIGHT TECHNOLOGIES (EMG) Cross-Training Lab/Power PC —
WO-01351850 100 185d 3d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351851 100 187d 3d 187d Needs Action Coordinators Scheduled Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 —
WO-01351852 100 186d 1d 187d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351854 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01351856 100 186d 3d 187d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE FCO FCO PC —
WO-01351860 100 186d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351861 100 186d 2d 187d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351862 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351863 100 187d 3d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351865 100 187d 3d 187d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351871 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351872 100 186d 2d 187d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01351873 100 186d — 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351875 100 187d 3d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351878 100 187d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351879 100 187d 3d 187d Needs Action Dispatch Entered AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351881 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351882 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351883 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351884 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351885 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351886 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351887 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351888 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351889 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351890 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351891 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351892 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351893 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351894 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351895 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351896 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351897 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351898 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351899 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351900 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351901 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351902 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351903 100 187d 3d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 204d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 197d
15 HCA Urgent Care 62 62 211d