Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352265 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352266 100 251d 1d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352267 100 252d 2d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01352268 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352269 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352270 100 252d 2d 252d Needs Action Materials Awaiting Parts Paoli Surgery Center Repair Healthcare Provider P3 Yes
WO-01352271 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352272 100 251d 2d 252d Needs Action Materials Awaiting Parts SHIELDS HEALTHCARE GROUP Repair EMS P7 Yes
WO-01352273 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352275 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352276 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352277 100 252d 2d 252d Needs Action Coordinators Reschedule VillageMD Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01352278 100 252d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352279 100 252d 2d 252d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Inspection EMS PSM —
WO-01352281 100 251d 2d 252d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352282 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352285 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352286 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling US Digestive Health Disease Associates Inspection Healthcare Provider PSM —
WO-01352287 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling Modern Animal Hospital Inspection Animal Health PSM —
WO-01352290 100 252d 2d 252d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352291 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01352292 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352293 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01352294 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352295 100 252d 2d 252d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352296 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352297 100 251d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352298 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352299 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352300 100 251d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352302 100 251d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352303 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352305 100 252d 2d 252d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352307 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352308 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352309 100 251d 1d 252d Needs Action Materials Awaiting Parts MOPEC Repair Healthcare Provider P7 Parts Shipping Cust
WO-01352310 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352312 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352313 100 252d 2d 252d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352314 100 252d 1d 252d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352315 100 252d 2d 252d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352316 100 252d 2d 252d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352318 100 252d 2d 252d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352319 100 252d 2d 252d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352320 100 252d 2d 252d Needs Action Coordinators Scheduled LUTHERAN CARE Delivery Healthcare Provider PSM —
WO-01352321 100 252d 2d 252d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352322 100 252d 2d 252d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01352323 100 251d 2d 252d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01352325 100 252d 2d 252d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01352327 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d