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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 183d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Field Work (Technician / Field Supervisor) — Show all teams

Attention Queue

Showing 140 of 12,104 open WOs · team: Field Work
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01326604 100 176d 1d 241d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326605 100 176d 0d 241d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01326699 100 177d 4d 241d Needs Action Field Work Tech Off Site CenterPointe Hospital Inspection Healthcare Provider PSM —
WO-01326704 100 176d 0d 241d Needs Action Field Work Tech Off Site Brightwell Behavioral Health Inspection Healthcare Provider PSM —
WO-01326774 100 198d 45d 241d Needs Action Field Work Tech Off Site GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01326776 100 198d 44d 241d Needs Action Field Work Tech Off Site GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01327002 100 177d 3d 240d Needs Action Field Work Tech On Site AMBULATORY SURGERY CENTER Calibration Healthcare Provider PSM —
WO-01327137 100 176d 3d 239d Needs Action Field Work Tech Off Site LORETTO Calibration Healthcare Provider PSM —
WO-01327368 100 177d 1d 238d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327760 100 216d — 234d Needs Action Field Work 05-Tech-Off-Site CINCINNATI FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328196 100 176d 0d 228d Needs Action Field Work Tech On Site HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328262 100 177d 1d 227d Needs Action Field Work Tech On Site SCIOTO AMBULANCE DISTRICT Preventive Maintenance EMS PSM Parts Wrong —
WO-01328553 100 181d — 226d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01328708 100 180d 3d 224d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Repair FCO PC —
WO-01329299 100 210d 26d 221d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01334615 100 207d — 218d Needs Action Field Work Incomplete Wellpath LLC Repair Healthcare Provider P3 —
WO-01337426 100 184d 6d 213d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Repair FCO PC —
WO-01337741 100 176d 0d 212d Needs Action Field Work Tech On Site CareATC Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01337991 100 189d 15d 211d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Backorder —
WO-01338079 100 176d 17d 210d Needs Action Field Work Tech Off Site GULDMANN INC Installation Installation PC —
WO-01338221 100 176d 0d 210d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Weather —
WO-01338230 100 176d 0d 210d Needs Action Field Work Tech On Site RELIANCE MEDICAL TRANSPORT Repair EMS P7 Yes
WO-01338428 100 177d 1d 207d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338592 100 177d 1d 206d Needs Action Field Work Tech On Site GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Vendor —
WO-01338594 100 176d 0d 206d Needs Action Field Work Tech On Site GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Vendor —
WO-01338729 100 191d 0d 205d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 Weather Yes
WO-01339000 100 191d 0d 204d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 Yes
WO-01339308 100 185d 8d 204d Needs Action Field Work Incomplete Wellpath LLC Depot Healthcare Provider PSM Yes
WO-01339547 100 183d 5d 203d Needs Action Field Work Incomplete Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01339584 100 200d 0d 202d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339585 100 200d 0d 202d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339588 100 200d 0d 202d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339591 100 200d 0d 202d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339593 100 200d 0d 202d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339595 100 200d 0d 202d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339995 100 179d 11d 199d Needs Action Field Work Incomplete SINAI HOSPITAL Repair EMS P7 —
WO-01339999 100 188d 12d 199d Needs Action Field Work Tech Off Site OSWEGO HEALTH Inspection Healthcare Provider PSM —
WO-01340102 100 187d 11d 199d Needs Action Field Work Tech Off Site Mercy Medical Equipment Company Inspection Installation PC —
WO-01340275 100 177d — 198d Needs Action Field Work 05-Tech-Off-Site ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01340315 100 188d 10d 198d Needs Action Field Work Incomplete Elkhart Clinic Repair Healthcare Provider P3 Customer Schedule —
WO-01340568 100 177d 2d 197d Needs Action Field Work Tech On Site AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340644 100 177d 1d 197d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01340670 100 192d 13d 197d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01340747 100 177d 1d 196d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01340893 100 181d — 196d Needs Action Field Work 05-Tech-Off-Site ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01340965 100 186d — 196d Needs Action Field Work 05-Tech-Off-Site DELAWARE COUNTY EMS OH Preventive Maintenance EMS PSM —
WO-01341014 100 179d 8d 195d Needs Action Field Work Incomplete ENDOSCOPY CENTER OF WNY Repair Healthcare Provider P5 Parts Wrong —
WO-01349431 100 177d 0d 191d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349513 100 176d 0d 191d Needs Action Field Work Tech On Site VillageMD Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349539 100 177d 1d 191d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d