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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01325377 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01325378 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01325381 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01326554 100 188d 0d 242d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Parts Backorder —
WO-01326573 100 186d 0d 242d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326690 100 193d 0d 241d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Weather Yes
WO-01326792 100 186d 0d 241d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326793 100 183d 0d 241d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01326969 100 185d 0d 240d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01327038 100 187d 0d 240d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327041 100 181d 0d 240d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327102 100 207d 0d 239d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Parts Wrong Yes
WO-01327144 100 198d 0d 239d Needs Action Billing Billing Review THOR Support Healthcare Provider PC —
WO-01327160 100 181d 0d 239d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327162 100 191d 0d 239d Needs Action Billing Ready to Bill Animal Medical Center of Forney Evaluation Healthcare Provider P7 Billing —
WO-01327164 100 204d 3d 239d Needs Action Billing Billing Review AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01327266 100 178d 0d 239d Needs Action Billing Billing Correction Needed CULVER CITY FIRE Repair EMS P7 Parts Wrong Yes
WO-01327345 100 182d 0d 238d Needs Action Billing Invoice Pending Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01327367 100 177d 0d 238d Needs Action Billing Billing Review AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327523 100 182d 0d 238d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Parts Shipping Yes
WO-01327569 100 198d 0d 235d Needs Action Billing Billing Review THE BREWER COMPANY Repair Healthcare Provider P7 Parts Shipping —
WO-01327673 100 179d 0d 235d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01327701 100 177d 0d 234d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01327734 100 186d 4d 234d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01327746 100 179d 0d 234d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01327839 100 179d 15d 234d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01327981 100 185d 0d 233d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01328017 100 177d 0d 233d Needs Action Billing WO Correction Needed HIGI LLC Installation Kiosk PC Yes
WO-01328020 100 192d 11d 233d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328066 100 185d 0d 233d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01328276 100 197d 0d 228d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01328469 100 185d 0d 227d Needs Action Billing Billing Review HIGI LLC Installation Kiosk P4 —
WO-01328548 100 192d 11d 226d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328568 100 205d 0d 226d Needs Action Billing Billing Review Wellpath LLC Depot Healthcare Provider PSM Yes
WO-01328683 100 179d 0d 224d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01328756 100 193d 0d 224d Needs Action Billing Ready to Bill AUBURN SENIOR SERVICES Delivery Healthcare Provider PSM —
WO-01328759 100 177d 0d 224d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 —
WO-01328869 100 209d 0d 224d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328873 100 209d 0d 224d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC Parts Wrong —
WO-01328876 100 207d 0d 224d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328879 100 209d 0d 224d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328919 100 177d 0d 224d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01328938 100 181d 0d 224d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328940 100 177d 0d 224d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328943 100 177d 0d 224d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328944 100 177d 0d 224d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329263 100 186d 0d 221d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329495 100 182d 0d 220d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01333053 100 179d 0d 219d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01333078 100 177d 0d 219d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d