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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 183d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01299003 100 233d 0d 357d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01299226 100 188d 0d 356d Needs Action Billing Billing Review Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Technical Complex —
WO-01299646 100 206d 0d 353d Needs Action Billing Billing Review Steris Installation Installation PC Weather —
WO-01300327 100 195d 0d 350d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01301205 100 184d 25d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01301207 100 184d 25d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01301211 100 179d 25d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301213 100 184d 21d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301214 100 185d 17d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301215 100 185d 17d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301216 100 185d 16d 344d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01304442 100 332d 0d 332d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01305597 100 183d 0d 325d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01305947 100 185d 0d 324d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Vendor Cust
WO-01306352 100 183d 0d 322d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01306367 100 183d 0d 322d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PSM Parts Wrong Yes
WO-01306368 100 183d 0d 322d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01306604 100 183d 0d 319d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01306676 100 220d 0d 318d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01306682 100 220d 0d 318d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01309356 100 183d 0d 303d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01309898 100 221d 0d 302d Needs Action Billing WO Correction Needed Cove Rural Fire Protection District Parts Sale EMS PSM Customer Schedule Yes
WO-01309910 100 185d 18d 302d Needs Action Billing Billing Review TEXAS STAR AMBULANCE Preventive Maintenance EMS PSM —
WO-01310124 100 196d 0d 301d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01310240 100 183d 0d 298d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01310448 100 183d 0d 297d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310677 100 183d 0d 296d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310678 100 183d 0d 296d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01311222 100 184d 0d 294d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC Weather —
WO-01311894 100 181d 0d 289d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311895 100 181d 0d 289d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311896 100 181d 0d 289d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01312377 100 179d 0d 286d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01313246 100 281d 0d 282d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313273 100 281d 0d 281d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313276 100 281d 0d 281d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313282 100 255d 0d 281d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313685 100 181d 0d 280d Needs Action Billing Ready to Bill SYRACUSE ORTHOPEDIC SPECIALIST Repair Healthcare Provider P5 Yes
WO-01313780 100 276d 0d 279d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01314600 100 255d 0d 275d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314601 100 273d 0d 275d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314615 100 255d 0d 275d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01314638 100 255d 0d 275d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314645 100 190d 0d 275d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Customer Approval Cust
WO-01315503 100 177d 0d 270d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01315608 100 181d 0d 269d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01316212 100 177d 0d 268d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01316247 100 177d 0d 267d Needs Action Billing WO Correction Needed Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316248 100 178d 0d 267d Needs Action Billing Billing Review Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316453 100 254d 0d 267d Needs Action Billing WO Correction Needed HIGI LLC Repair Kiosk P4 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d