Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 192d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 183d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01232767 100 191d — 588d Needs Action Billing Ready to Bill CVS Preventive Maintenance — PSM —
WO-01244965 100 206d — 555d Needs Action Billing WO Correction Needed PHILIPS HEALTHCARE FCO — PC —
WO-01270870 100 196d — 464d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01301819 100 191d — 343d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment — PC —
WO-01301853 100 192d — 343d Needs Action Billing Billing Review Steris Installation — PC —
WO-01307216 100 316d — 316d Needs Action Billing Invoice Pending HIGI LLC Repair — P4 —
WO-01307220 100 316d — 316d Needs Action Billing Invoice Pending HIGI LLC Repair — P4 —
WO-01307227 100 316d — 316d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307289 100 316d — 316d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307290 100 301d — 316d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307295 100 316d — 316d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01308427 100 226d — 309d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01312981 100 224d — 282d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair — P7 —
WO-01313287 100 281d — 281d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01313292 100 255d — 281d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01313349 100 281d — 281d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01318366 100 191d — 254d Needs Action Billing Billing Review PORTLAND FUNERAL SERVICE Repair — P7 —
WO-01318640 100 192d — 253d Needs Action Billing WO Correction Needed Caldwell County ESD #5 Repair — P7 —
WO-01318869 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318870 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318872 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318873 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318874 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318875 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318881 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318882 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318885 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318886 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318888 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318890 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318891 100 243d — 252d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01319523 100 191d — 252d Needs Action Billing Billing Review GCX Medical Upgrade — PC —
WO-01319576 100 191d — 252d Needs Action Billing Ready to Bill GCX Medical Upgrade — PC —
WO-01329978 100 190d — 219d Needs Action Billing Ready to Bill HIGI LLC Preventive Maintenance — PSM —
WO-01202182 100 209d 0d 688d Needs Action Billing Billing Correction Needed TEXAS MEDICAL SCREENING Parts Sale Kiosk P4 Parts Shipping Yes
WO-01206146 100 209d 0d 679d Needs Action Billing WO Correction Needed BARRE TOWN EMS Part Order EMS P3 Parts Shipping Yes
WO-01235796 100 210d 0d 587d Needs Action Billing Billing Correction Needed AMS HEALTH CLINIC, LLC Parts Sale Kiosk P4 Customer Schedule Yes
WO-01266145 100 183d 0d 486d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01268170 100 183d 0d 476d Needs Action Billing Ready to Bill Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM Customer Schedule —
WO-01271653 100 183d 0d 459d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Wrong Yes
WO-01277634 100 183d 0d 435d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01277870 100 183d 0d 434d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01284431 100 198d 0d 413d Needs Action Billing Ready to Bill PLANNED PARENTHOOD OF GREATER NEW YORK Depot Healthcare Provider PSM Parts Shipping Yes
WO-01291346 100 344d 0d 399d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —
WO-01291349 100 344d 0d 399d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —
WO-01293051 100 182d 0d 388d Needs Action Billing WO Correction Needed ST CAMILLUS Depot - Syracuse Healthcare Provider PSM Yes
WO-01294512 100 316d 0d 380d Needs Action Billing Billing Review Atrius Health Depot Healthcare Provider PSM Parts Wrong Yes
WO-01295540 100 180d 0d 375d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01296106 100 185d 4d 372d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01297250 100 344d 0d 366d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 194d
5 CVS 515 515 240d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 191d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 187d
15 HCA Urgent Care 62 62 202d