Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 261d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 252d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01232767 100 261d — 657d Needs Action Billing Ready to Bill CVS Preventive Maintenance — PSM —
WO-01244965 100 275d — 624d Needs Action Billing WO Correction Needed PHILIPS HEALTHCARE FCO — PC —
WO-01270870 100 265d — 533d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01301819 100 260d — 412d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment — PC —
WO-01301853 100 261d — 412d Needs Action Billing Billing Review Steris Installation — PC —
WO-01307216 100 385d — 386d Needs Action Billing Invoice Pending HIGI LLC Repair — P4 —
WO-01307220 100 385d — 386d Needs Action Billing Invoice Pending HIGI LLC Repair — P4 —
WO-01307227 100 385d — 386d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307289 100 385d — 385d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307290 100 370d — 385d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01307295 100 385d — 385d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01308427 100 295d — 378d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01312981 100 293d — 351d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair — P7 —
WO-01313287 100 350d — 350d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01313292 100 324d — 350d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01313349 100 350d — 350d Needs Action Billing Invoice Pending HIGI LLC Connectivity — P4 —
WO-01318366 100 260d — 323d Needs Action Billing Billing Review PORTLAND FUNERAL SERVICE Repair — P7 —
WO-01318640 100 261d — 322d Needs Action Billing WO Correction Needed Caldwell County ESD #5 Repair — P7 —
WO-01318869 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318870 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318872 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318873 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318874 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318875 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318881 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318882 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318885 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318886 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318888 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318890 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318891 100 312d — 321d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance — PSM —
WO-01319523 100 260d — 321d Needs Action Billing Billing Review GCX Medical Upgrade — PC —
WO-01319576 100 260d — 321d Needs Action Billing Ready to Bill GCX Medical Upgrade — PC —
WO-01329978 100 259d — 288d Needs Action Billing Ready to Bill HIGI LLC Preventive Maintenance — PSM —
WO-01202182 100 278d 0d 758d Needs Action Billing Billing Correction Needed TEXAS MEDICAL SCREENING Parts Sale Kiosk P4 Parts Shipping Yes
WO-01206146 100 278d 0d 749d Needs Action Billing WO Correction Needed BARRE TOWN EMS Part Order EMS P3 Parts Shipping Yes
WO-01235796 100 279d 0d 656d Needs Action Billing Billing Correction Needed AMS HEALTH CLINIC, LLC Parts Sale Kiosk P4 Customer Schedule Yes
WO-01266145 100 252d 0d 555d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01268170 100 253d 0d 545d Needs Action Billing Ready to Bill Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM Customer Schedule —
WO-01271653 100 252d 0d 528d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Wrong Yes
WO-01277634 100 252d 0d 504d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01277870 100 252d 0d 503d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01284431 100 267d 0d 483d Needs Action Billing Ready to Bill PLANNED PARENTHOOD OF GREATER NEW YORK Depot Healthcare Provider PSM Parts Shipping Yes
WO-01291346 100 413d 0d 468d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —
WO-01291349 100 413d 0d 468d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —
WO-01293051 100 251d 0d 457d Needs Action Billing WO Correction Needed ST CAMILLUS Depot - Syracuse Healthcare Provider PSM Yes
WO-01294512 100 385d 0d 449d Needs Action Billing Billing Review Atrius Health Depot Healthcare Provider PSM Parts Wrong Yes
WO-01295540 100 249d 0d 444d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01296106 100 254d 4d 442d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01297250 100 413d 0d 436d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 263d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 260d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d