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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 192d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 183d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Field Work (Technician / Field Supervisor) — Show all teams

Attention Queue

Showing 140 of 12,104 open WOs · team: Field Work
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01245030 100 194d — 555d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01307217 100 190d — 316d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO — PC —
WO-01307992 100 302d — 311d Needs Action Field Work Incomplete MIDMARK Repair — P4 —
WO-01312703 100 190d — 283d Needs Action Field Work Tech On Site PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01317709 100 191d — 255d Needs Action Field Work Incomplete Centurion of Florida Inspection — PSM —
WO-01317796 100 209d — 255d Needs Action Field Work Tech Off Site Sono Bello Inspection — PSM —
WO-01318246 100 193d — 254d Needs Action Field Work Incomplete Concordance Healthcare Solutions Repair — P3 —
WO-01318305 100 190d — 254d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul — PSM —
WO-01318625 100 190d — 253d Needs Action Field Work Tech Off Site Marathon Health, LLC Inspection — PSM —
WO-01329862 100 190d — 219d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01329949 100 190d — 219d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01330278 100 190d — 219d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01330528 100 190d — 219d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01243605 100 180d 0d 560d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01262220 100 186d 6d 498d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01279374 100 186d 6d 424d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01280814 100 188d 5d 420d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01285698 100 188d 5d 409d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01297955 100 329d 107d 363d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297968 100 329d 107d 363d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297971 100 329d 107d 363d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01297984 100 329d 107d 363d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298243 100 193d 0d 360d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC —
WO-01298314 100 310d 107d 360d Needs Action Field Work Incomplete GOLD CROSS EMS Repair EMS P7 Yes
WO-01298901 100 330d — 358d Needs Action Field Work 05-Tech-Off-Site MAYSVILLE FIRE DEPARTMENT (KY) Preventive Maintenance EMS PSM —
WO-01299267 100 335d — 354d Needs Action Field Work 05-Tech-Off-Site NATIONWIDE CHILDRENS HOSPITAL Preventive Maintenance EMS PSM Parts Wrong —
WO-01300669 100 176d 0d 345d Needs Action Field Work Tech On Site Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01303309 100 181d — 339d Needs Action Field Work 05-Tech-Off-Site LOGAN COUNTY AMBULANCE AUTHORITY Preventive Maintenance EMS PSM Parts Wrong —
WO-01303660 100 302d 107d 337d Needs Action Field Work Incomplete NORTHERN UNION COUNTY FIRE & EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01304200 100 211d 75d 335d Needs Action Field Work Incomplete Orange County Health Department NC Depot Healthcare Provider P3 Yes
WO-01304918 100 200d 21d 330d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01304920 100 200d 21d 330d Needs Action Field Work Incomplete METZ MEDICAL TRANSPORT Repair EMS P7 Parts Wrong Yes
WO-01305370 100 328d — 328d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01306373 100 309d 100d 322d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01306379 100 302d 100d 322d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM Billing —
WO-01307420 100 178d 4d 316d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01310455 100 176d 1d 297d Needs Action Field Work Tech On Site BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01312043 100 218d — 288d Needs Action Field Work 05-Tech-Off-Site ROSARY HILL HOME Preventive Maintenance Healthcare Provider PSM —
WO-01315550 100 220d 43d 269d Needs Action Field Work Incomplete VillageMD Depot Healthcare Provider PSM Parts Shipping Yes
WO-01316205 100 238d — 267d Needs Action Field Work Incomplete GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316239 100 177d 0d 267d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316244 100 177d 0d 267d Needs Action Field Work Incomplete Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316561 100 192d 13d 266d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01316918 100 216d 30d 262d Needs Action Field Work Incomplete PROFESSIONAL FUNERAL DIRECTOR SERVICES Repair EMS P3 Billing Yes
WO-01316924 100 182d 49d 262d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01317584 100 203d — 256d Needs Action Field Work Incomplete MED-CARE TRANSPORTATION (MD) Repair EMS P7 Parts Wrong Yes
WO-01324382 100 177d 2d 248d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01325257 100 177d 1d 244d Needs Action Field Work Incomplete GE Healthcare FMI FCO FCO PC —
WO-01325360 100 176d 0d 244d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Customer Schedule —
WO-01325367 100 176d 0d 244d Needs Action Field Work Tech On Site GE Healthcare FMI FCO FCO PC Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 194d
5 CVS 515 515 240d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 191d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 187d
15 HCA Urgent Care 62 62 202d