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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315096 100 258d 45d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315098 100 255d 17d 347d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315102 100 250d 34d 347d Needs Action Coordinators Assigned Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01315111 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315120 100 269d 0d 347d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01315131 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315134 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315146 100 251d 2d 347d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01315232 100 251d 2d 347d Needs Action Coordinators Assigned VillageMD Repair Healthcare Provider P3 Yes
WO-01315244 100 285d 56d 347d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01315249 100 300d 69d 347d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315255 100 293d 65d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315256 100 293d 66d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315259 100 293d 65d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315262 100 293d 65d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315263 100 293d 65d 347d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315290 100 311d 47d 346d Needs Action Holding On Hold Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01315291 100 342d 66d 346d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01315335 100 251d 3d 346d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Customer Approval Yes
WO-01315339 100 285d 68d 346d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01315342 100 283d 57d 346d Needs Action Holding On Hold Sono Bello Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315410 100 257d 15d 346d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315415 100 257d 15d 346d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315425 100 292d 68d 346d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315426 100 292d 68d 346d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315428 100 292d 68d 346d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315430 100 292d 68d 346d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315503 100 251d 0d 343d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01315516 100 297d 68d 343d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01315523 100 300d 68d 343d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315527 100 265d 12d 343d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01315529 100 326d 55d 343d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01315537 100 286d 49d 343d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315542 100 319d 49d 343d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315545 100 271d 16d 343d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Wrong —
WO-01315550 100 293d 43d 343d Needs Action Field Work Incomplete VillageMD Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315559 100 255d 50d 343d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315574 100 251d 2d 343d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Yes
WO-01315575 100 251d 2d 343d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315577 100 251d 2d 343d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315587 100 250d 44d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01315603 100 258d 66d 343d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Yes
WO-01315608 100 254d 0d 343d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01315631 100 252d 67d 343d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01315637 100 300d 67d 343d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315644 100 292d 67d 343d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315660 100 293d 67d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315664 100 293d 67d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315665 100 293d 67d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315672 100 293d 65d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d