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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349823 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349824 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349825 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349826 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349827 100 185d — 198d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01349828 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349829 100 194d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349830 100 193d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349831 100 193d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349832 100 193d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349833 100 193d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349834 100 193d 0d 198d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349837 100 192d 5d 198d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349838 100 185d 10d 198d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Yes
WO-01349842 100 197d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349843 100 198d 10d 198d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01349844 100 197d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349847 100 197d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349851 100 193d 10d 198d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349853 100 185d 6d 198d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01349855 100 185d 10d 198d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01349856 100 194d 8d 198d Needs Action Dispatch Production HIGI LLC Installation Kiosk PC Yes
WO-01349860 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349861 100 185d 10d 198d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01349865 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349867 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349868 100 196d 8d 198d Needs Action Materials Awaiting Parts - Customer Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong —
WO-01349869 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349870 100 187d 10d 198d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01349871 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349872 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349875 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349876 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349877 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349879 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349881 100 185d 3d 198d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349883 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349884 100 185d 5d 198d Needs Action Coordinators Assigned Oak Street Health Repair Healthcare Provider P3 Parts Shipping Yes
WO-01349886 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349887 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349889 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349890 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349891 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349893 100 185d 3d 198d Needs Action Coordinators Reschedule Care Vet Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01349895 100 198d 10d 198d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01349896 100 186d 2d 198d Needs Action Dispatch Entered BLUE SPRINGS ANIMAL HOSPITAL Repair Healthcare Provider P3 Parts Shipping Yes
WO-01349897 100 198d 10d 198d Needs Action Materials Awaiting Parts HIGI LLC Installation Kiosk PC Yes
WO-01349898 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling The Cigna Group Inspection Healthcare Provider PSM —
WO-01349899 100 193d 10d 198d Needs Action Coordinators Ready for Scheduling LEON VALLEY FIRE DEPARTMENT Part Order EMS PSM Yes
WO-01349900 100 186d 3d 198d Needs Action Coordinators Assigned BLUE SPRINGS ANIMAL HOSPITAL Preventive Maintenance Healthcare Provider PSM Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d