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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349901 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01349902 100 185d 1d 198d Needs Action Coordinators Reschedule BLUE SPRINGS ANIMAL HOSPITAL Preventive Maintenance Healthcare Provider PSM Yes
WO-01349903 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01349904 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Tennessee Oncology Inspection Healthcare Provider PSM —
WO-01349905 100 198d 10d 198d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01349906 100 193d 7d 198d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01349907 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Tennessee Oncology Inspection Healthcare Provider PSM —
WO-01349908 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01349909 100 197d 9d 198d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01349910 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01349911 100 186d 7d 198d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349912 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01349914 100 198d 10d 198d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349918 100 185d 1d 198d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Customer Approval Yes
WO-01349921 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349923 100 185d 4d 198d Needs Action Coordinators Scheduled FERNO Repair EMS P3 Parts Shipping Cust
WO-01349924 100 185d 0d 198d Needs Action Billing Ready to Bill MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Backorder —
WO-01349926 100 185d 4d 198d Needs Action Coordinators Scheduled FERNO Repair EMS P3 Parts Shipping Cust
WO-01349929 100 198d 9d 198d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Shipping —
WO-01349930 100 185d 1d 198d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349933 100 186d 1d 198d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 —
WO-01349936 100 197d 10d 198d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01349938 100 198d 10d 198d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349939 100 185d 0d 198d Needs Action Billing Ready to Bill MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01349997 100 193d 7d 198d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349998 100 194d 7d 198d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01350144 100 185d 1d 197d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350147 100 190d 5d 197d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350148 100 190d 5d 197d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350149 100 186d 1d 197d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350150 100 185d 9d 197d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350151 100 194d 9d 197d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350153 100 186d 0d 197d Needs Action Billing Ready to Bill AcutePet Urgent Care Asset Tagging Animal Health PSM —
WO-01350154 100 187d 5d 197d Needs Action Coordinators Assigned AcutePet Urgent Care Asset Tagging Animal Health PSM —
WO-01350156 100 186d 3d 197d Needs Action Coordinators Assigned ROSWELL PARK Virtual Tech - Field Repair Healthcare Provider P3 Vendor Yes
WO-01350157 100 190d 0d 197d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350158 100 187d 6d 197d Needs Action Field Work Incomplete ArchWell Health Virtual Tech - Field Repair Healthcare Provider P3 Vendor —
WO-01350159 100 187d 9d 197d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01350160 100 185d 7d 197d Needs Action Coordinators Scheduled Sono Bello Inspection Healthcare Provider PSM Customer Schedule —
WO-01350162 100 185d 2d 197d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350163 100 185d 5d 197d Needs Action Coordinators Assigned SB Clinical Practice Management Plan, Inc Repair Healthcare Provider P3 Customer Schedule Yes
WO-01350164 100 185d 9d 197d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul Lab/Power PSM Parts Backorder —
WO-01350165 100 193d 7d 197d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01350166 100 194d 0d 197d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350172 100 194d 7d 197d Needs Action Coordinators Scheduled THOMPSON HOSE CO Preventive Maintenance EMS PSM —
WO-01350173 100 187d 4d 197d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350174 100 185d 2d 197d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350175 100 194d 7d 197d Needs Action Coordinators Scheduled NORTHERN WAYNE FIRE COMPANY, INC. Preventive Maintenance EMS PSM —
WO-01350176 100 187d 5d 197d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01350177 100 194d 7d 197d Needs Action Coordinators Scheduled BARNES KASSON EMS Preventive Maintenance EMS PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d