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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351073 100 190d 4d 192d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351078 100 191d 5d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351079 100 185d — 192d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351080 100 186d 3d 192d Needs Action Holding On Hold IR Centers and Greater Boston Urology Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351081 100 185d — 192d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351082 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01351084 100 186d 2d 192d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351087 100 186d 3d 192d Needs Action Holding On Hold Pine Valley Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351088 100 187d 3d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM —
WO-01351089 100 187d 3d 192d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351090 100 186d 3d 192d Needs Action Holding On Hold Pine Valley Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351091 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01351092 100 185d 6d 192d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01351093 100 186d 6d 192d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351095 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351098 100 185d 2d 192d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01351099 100 186d 2d 192d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Wrong Yes
WO-01351100 100 186d 3d 192d Needs Action Holding On Hold The Cigna Group Depot Healthcare Provider PSM Parts Shipping Yes
WO-01351102 100 185d 1d 192d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351103 100 185d 0d 192d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01351106 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351109 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351112 100 185d 6d 192d Needs Action Materials Awaiting Parts THE DODGE COMPANY Part Order EMS PSM Yes
WO-01351113 100 187d 3d 192d Needs Action Coordinators Scheduled HCA Urgent Care Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351114 100 185d — 192d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351116 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351117 100 186d 4d 192d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351118 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351119 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351121 100 192d 6d 192d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351122 100 192d 6d 192d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01351123 100 187d 3d 192d Needs Action Coordinators Scheduled Wellpath LLC Inspection Healthcare Provider PSM —
WO-01351126 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351127 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351129 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01351130 100 185d 1d 192d Needs Action Coordinators Assigned Carelon Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01351131 100 186d 5d 192d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01351133 100 186d 2d 192d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01351134 100 186d 2d 192d Needs Action Materials Awaiting Parts Mann Eye Institute -Sugarland Preventive Maintenance Healthcare Provider PSM Yes
WO-01351136 100 192d 6d 192d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351137 100 186d 2d 192d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01351138 100 192d 6d 192d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01351140 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351141 100 186d 5d 192d Needs Action Coordinators Scheduled CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351143 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351146 100 185d 0d 192d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351147 100 187d 6d 192d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01351148 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351149 100 185d 6d 192d Needs Action Coordinators Ready for Scheduling COLLEGE OF DUPAGE Repair EMS P7 —
WO-01351153 100 192d 6d 192d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d