Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329875 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329876 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329877 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329880 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329886 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329887 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329889 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329891 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329892 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329894 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329895 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329896 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329898 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329899 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329900 100 273d — 290d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01329901 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329902 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329903 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329904 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329905 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329906 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329907 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329908 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329910 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329918 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329919 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329922 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329923 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329927 100 276d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329928 100 276d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329929 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329936 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329937 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329938 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329939 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329941 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329942 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329943 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329944 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329945 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329958 100 261d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01329959 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329960 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329961 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329962 100 280d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329963 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329964 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329967 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329949 100 261d — 290d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01329951 100 261d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d