Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329610 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329611 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329612 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329613 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329614 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329615 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329616 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329617 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329618 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329619 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329639 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329641 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329642 100 199d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329643 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329644 100 185d 9d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329645 100 186d 3d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329646 100 186d 3d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329647 100 186d 3d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329629 100 212d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329632 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329634 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329636 100 185d 10d 227d Needs Action Coordinators Assigned HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329637 100 219d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329648 100 186d 5d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329649 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329651 100 186d 3d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329652 100 197d 10d 227d Needs Action Coordinators Ready for Scheduling HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329653 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329654 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329657 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329658 100 220d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329659 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329660 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329661 100 184d 26d 227d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329667 100 185d 2d 227d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329668 100 185d 2d 227d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329669 100 185d 2d 227d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329670 100 185d 2d 227d Needs Action Coordinators Reschedule HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329678 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329679 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329680 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329684 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329686 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329687 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329688 100 197d 28d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329689 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329690 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329691 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329692 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329693 100 226d 31d 227d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d